Associate Director

Main Job Purpose:

To be responsible for the set-up / on-boarding and subsequent ongoing administration, corporate services and investor services to Private Capital funds, ensuring that they are fully compliant with fund documentation, legal and regulatory requirements to which they are subject to.

To be a Private Capital specialist for the Fund Services business and be responsible for the fund administration services provided to the client.

To ensure that the provision of fund administration services are aligned with the client SLA's, all internal and external deadlines are considered and met and all operational policies, procedures and checklists are followed.

Reporting to the relevant Head of Fund Strategy and responsible for managing a team of fund administrators.

Key Responsibilities:

CLIENT RELATIONSHIP AND COMMUNICATION

Act as a key person for all client contact and manage and ensure timely solutions are provided to all client queries.

Work closely with your client counterparts with a partnership approach to service delivery.

Co-ordinate client requirements according to priority and arrangements held within the SLA in place, liaising with the client to manage expectations and ensure consistent and excellent service delivery.

CLIENT SERVICE DELIVERY

When on-boarding new business, assist with drafting and review of the appropriate Service Level Agreements incorporating measurable and meaningful KPI's, whilst coordinating with the on-boarding deal team and assisting with the necessary BAU related activities

Assist with the review of fund documentation and Business Acceptance Committee documentation pertaining to the launch of new funds and provide comments as necessary

Ensure the implementation of appropriate procedures in respect of any new business, at the time of on-boarding

Oversee and be actively involved in the day-to-day servicing of Private Capital fund clients and to ensure the fund is operating in line with the Service Level Agreement and regulatory/legal framework

Be proactive in the collection/payment of income/fees/expenses on a timely basis.

Significant involvement with external parties related to the fund including but not limited to Fund Manager, External Auditors, Transfer Agents, Tax Advisers, Custodian, Depositary, Board of Directors and other external service providers

Liaise with internal and external auditors and manage the year end/interim audit process via a monitored timetable and audit requirement list

Review and authorize payment instructions for validated invoices and approved investments

Manage client complaints in line with BNPP policies and escalate to the Head of Client Delivery

Manage investment proposals to ensure potential fund acquisitions meet fund investment criteria

Work with the Corporate Services team to manage the liaison with Company Directors/Non-executive Directors and manage the arrangement and attend board meetings where required

Review and check all agendas, board minutes and board packs as required for all scheduled and ad-hoc board meetings

Assist in with the timely preparation of reports for presentation to the Board of directors

Oversee the arrangement and organisation of AGM's and EGM's and circulate proxy forms to investors as required

Work with the Investor Relations and Fund Accounting teams to ensure the accurate, efficient and timely delivery of all investor reporting and any other ad hoc reports together with supporting schedules and/or working paper in line with fund reporting deadlines.

Work with the Investor Relations team to proactively manage all standard and ad hoc investor queries and actively manage an investor queries log to ensure timely resolution

Co-ordinate with the Investor Relations team to ensure correct usage and uploading of investor static data in line with internal policies and procedures and regulations for maintaining databases

TEAM MANAGEMENT

Take ownership of training, supervision and management of direct report(s) as well as other junior members of the team, whilst also ensuring that new joiners have a positive on-boarding experience

Actively manage the completion of team timesheets and responsibility for preparation of client billing in line with fee schedules

Take accountability for the execution of all service delivery tasks being done so in line with the relevant business processes and procedures, using the correct systems and platforms in the process

Execute group project opportunities relating to the implementation of new systems and platforms together with the relevant operational procedures

Assist, as required, the Head of Department with any development of in-house platform or system in order to enable the business to meet future business and market requirements

To review and approve existing business processes, procedures and checklists to maximise efficiency, productivity and ensure they meet regulatory and compliance requirements

Technical Skills: Essential Requirements

Excellent delegation and time management skills with the ability to prioritise a high volume of time sensitive tasks quickly and appropriately

Ability to review and manage a high volume of documentation quickly and to check all relevant details

Strong problem-solving skills with an excellent awareness of commercial and risk management-based client solutions

Excellent working knowledge of fund structures and fund cash flows

Excellent knowledge of fund regulation and corporate governance

Technical Skills: Desired Requirements

Excellent working knowledge of Microsoft Office Package with an emphasis on Excel and Word.

Qualifications & Industry Experience: Essential Requirements

Experience within the finance industry and specifically experience in private equity fund administration

Experience in people management

Qualifications & Industry Experience: Desired Requirements

Previous experience in a managerial capacity

Experience of working with other private capital fund administrators working on the same fund structures who may be operating outside of Jersey, including Luxembourg

Personal Style: Essential Requirements

Strong management, interpersonal and communication skills and able to deal with various parties both internal and external

Ability to delegate and manage workloads and to meet all deadlines

Motivation and ability to learn new applications and processes

To be a team player and to help and step in to assist other members of the team when required

Ability to lead and develop a team

Personal Style: Desired Requirements

Good people development abilities

Enthusiastic and able to motivate a team and sustain a high level of morale

Ability to work under pressure to meet client deadlines

Manager Conduct Responsibilities :

In a controlled risk environment and in alignment with the global strategy, managers must ensure full compliance with Conduct policies:

Ensure Conduct governance is fully operational, as per standard guidelines: Conduct is a standard item at the agenda of management or team meetings, Conduct dilemma are well managed and documented, the escalation process is in place, Conduct responsibilities are delegated throughout the perimeter in charge

Be aware of the Conduct risks arising in the perimeter in charge and make sure that appropriate mitigating processes and controls are in place

Ensure Conduct principles are fully embedded in processes including people management processes (appraisal, promotion, mobility, recruitment, ...)

Develop understanding of Conduct principles by ensuring staff participation to awareness & training sessions

Regulatory requirements:

25 hours CPD required per annum.