Head of Release Management

**Job Title: Head of Release Management**

**Reporting To: Chief Product Officer**

**Location: Bournemouth / Hybrid Working**

**Salary: Competitive**

**Job Type: Fixed Term Contract for 12 months 37.5 hours a week**

**Our Purpose**

As a current market leader, Nourish Care provides a digital solution to the health and social care sector which enhances the process of recording, analysing, and sharing of information.

We are in the midst of one of the most exciting times in our history and while we are the current market leader in the sector we will not become complacent. We are dedicated to our purpose of a better life for everyone. We continue to revolutionise the care sector and our incredible employees are what make this possible.

**About the Job**

We’re looking for a Head of Release Management (Maternity Cover) to lead and shape our release practices across multiple product delivery teams. This is a hands-on leadership role—while you’ll provide strategic direction and line management to a developing team of Release Managers and a Business Analyst, you’ll also directly manage releases for a key product group made up of three delivery teams.

Your mission will be to create and embed a predictable, low-risk, and scalable release process that improves confidence across internal teams and customers. You’ll drive consistency, reduce critical incidents, and play a key role in increasing stakeholder satisfaction with our product delivery approach.

**The role and your responsibilities**

**Team Leadership & Capability Building**
- Line-manage and support a developing team of Release Managers and a Business Analyst, focusing on building capability, confidence, and consistency in delivery.
- Coach the team on best practices, helping to mature release operations and support professional growth.

**Hands-On Release Management**
- Directly own the release lifecycle for a product group with three delivery teams, from planning through to deployment.
- Drive toward predictable delivery outcomes, targeting 90% of releases delivered on schedule with no critical post-release incidents.
- Coordinate dependencies, unblock delivery teams, and manage stakeholder expectations to keep releases on track.

**Process Ownership & Improvement**
- Establish consistent, repeatable, and well-documented release processes across teams.
- Standardise tooling, templates, and checkpoints to ensure scalable and efficient release governance.
- Identify bottlenecks and implement improvements to streamline delivery, reduce risk, and increase confidence in the release pipeline.

**Stakeholder Collaboration & Communication**
- Act as the central point of contact for cross-functional release coordination across Product, Engineering, QA, Marketing, and Operations.
- Provide clear, tailored communication for internal and external stakeholders, ensuring transparency of release plans, risks, and outcomes.
- Support initiatives aimed at improving internal satisfaction with product delivery processes, with a goal of achieving 70%+ satisfaction in internal surveys.

**Metrics, Reporting & Success Measurement**
- Define and track KPIs related to release quality, timeliness, and incident rates.
- Use data and stakeholder feedback to inform process improvements and demonstrate progress against team goals.
- Lead retrospectives and continuous improvement initiatives following each release cycle.

**Success in This Role Looks Like**
- A scalable, low-risk release process is embedded and trusted across the organisation.
- 90% of releases are delivered on schedule with no critical post-release incidents.
- Documented, repeatable release processes are used consistently across all teams.
- Internal satisfaction with release and delivery processes exceeds 70% in annual surveys.
- The Release Management team is growing in capability, confidence, and consistency.

**Required experience**
- Proven experience in release management or software delivery, with a mix of strategic oversight and hands-on execution.
- Strong line management or team leadership experience, ideally in growing or maturing teams.
- A deep understanding of Agile and SDLC processes, with the ability to drive improvements without adding unnecessary overhead.
- Excellent communication and stakeholder management skills, with the ability to translate delivery complexity into clear updates.
- A proactive, solutions-oriented mindset, driven by data, feedback, and continuous improvement.
- Familiarity with tools like Jira, Confluence, CI/CD systems, and release tracking dashboards.

**Nourish Benefits**:

- 25 Days paid leave, Plus Public holidays
- Additional incremental leave for length of service up to 5 days.
- Private Medical Insurance including a Personal Health Fund
- Group Life Assurance
- Employee Referral Bonus Scheme
- Enhanced Maternity leave
- Pension Contribution
- Employee Assistance Programme
- Birthday Day off
- and many more.....

The different skills, experiences and backgrounds ou