Customer Service Assistant

Department : Retail

Job Title: Customer Service Assistant

Reports to : General Manager

Location: Site Based (Gatwick GRIDSERVE Electric Forecourt)

Contract Type: Permanent

Working hours: Working hours will include early and late shifts across 7 days a week, in line with operational retail hours of 4:00am - 10:00pm

**ROLE OVERVIEW**

**MAIN RESPONSIBILITIES**
- Ensuring brand standards and customer service levels are achieved and are of the highest standards
- Drive lead generation into Electric Vehicle Solutions through customer engagement and knowledge of the products
- Attend regular team briefings to stay aligned with all current promotions and products
- Deliver an awesome customer experience of showcasing Electric Cars at the UK’s First Electric Forecourt
- Be knowledgeable and maintain a customer centric environment, which helps demystify the barriers of Electric Vehicles and provides a space where customers can learn and reflect on the benefits of Electric Vehicles
- Maximise facility utilisation and drive GRIDSERVE brand advocacy through membership sign-up
- Use in-store technology on new vehicle leasing processes. Make this process seamless, fast, and enjoyable for customers
- Adhere to all licensing laws
- Work collaboratively to ensure all audits are passed
- Act as a keyholder and Duty Manager of the Electric Forecourt® as required.
- Adhere to all company policies, procedures and business ethics codes including anti-bribery policy and Environmental and Quality Management System, compliant with ISO standards

**PERSON SPECIFICATION**
- You must have customer service experience within a retail, leisure or hospitality environment.
- You must be enthusiastic, determined, and passionate about the customer experience with 1st class standards and have the ability to engage with a range of stakeholders both internal and external
- A knowledge of electric vehicles is beneficial, but not essential as full training will be provided. However, a passion for sustainability, renewable energy and putting the planet first is a must.
- Self-driven, focused, results and quality oriented
- Team player, innovative with sound judgement and solutions driven
- Able to approach work with positive energy and integrity
- The ability to foster self-motivation to achieve impeccable service levels
- Cordial and professional with excellent customer facing skills
- Effective communication both verbally and in written form
- Confident in presenting & public speaking. Full training to be given around any topics you may cover
- Computer literate. Must be a proficient user of Microsoft suite of packages including Word, Outlook, Excel and PowerPoint, where needed.
- Flexible and willing to work a range of early/late shifts, weekends, and bank holidays.

**Required Qualifications and Certifications**
- Minimum 1 year of driving experience with a full UK Driving License (Automatic or Manual)

**Equal Opportunity Statement**:
GRIDSERVE is committed to being an Equal Opportunity Employer. We ensure that all individuals are treated with fairness and respect in our hiring process, regardless of gender (including gender identity, gender expression, and gender reassignment), race (including color, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership, or membership in any other legally protected category.

**Company Culture & Values**

GRIDSERVE prides itself in providing a workplace that is friendly, encourages creativity and independence, empowering each team member to work at their best. We are passionate with an entrepreneurial spirit, hard-working but always find time to ‘let our hair down’. Our Iver office is set in a private estate with lavish open grounds providing a great environment to work in.

We aim to work with Awesome people who align with our values to achieve greater results. Consider the values below and ask how well these resonate with the principles you hold:
**Be Awesome **We aim to delight: ‘great’ is our minimum bar

**Positively Charged **We are positive people who approach life and every task full of healthy energy

**Synergy Seekers **We have each other’s back, and appreciate that the whole is greater than the sum of its parts

**Legacy Creators **We strive to deliver positive change through strong ethics and sustainable choices

**Straight Up **We are open, honest, direct people who accept responsibility and sweep nothing under the carpet

**Risk Mitigators **We stack the odds in our favour by taking risks we have the ability to influence

**Thought Leaders **We have the strength and conviction to create a better path, and to follow gut instincts

**Solutions Focussed **We embrace problems as opportunities and focus our time and energy on solutions

Our dedication extends to fostering an inclusive environment where employees are empowered, and diversity is embraced. W