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Customer Support Representative Ii
2 weeks ago
Freudenberg is a global technology group that strengthens its customers and society long-term through forward-looking innovations. Together with our partners, customers and the world of science, we develop leading-edge technologies, and excellent products, solutions and services for 40 market segments. The Freudenberg Group employs some 50,000 people in 60 countries worldwide and generates sales of over 10 billion euros.
**Responsibilities**:
- To be the first point of call for any customer queries relating to sales, execution, installations, and communications.
- Build and maintain strong relationships with internal and external customers.
- Ensure that customer claims and complaints are resolved fairy, effectively, accurately, and timely, and in accordance with consumer laws.
- Collaborate with other departments within the organisation to execute orders and meet customer expectations.
- Maintain company pricing lists and margins.
- Provide status updates when requested by management and customers.
- Participate and engage in continuous improvement initiatives and supply feedback for improvement plans.
- Train, coach, and mentor new associates in SAP and company procedures.
**Qualifications**:
- 2+ years’ experience in a customer service role, within a manufacturing environment or similar, background in Oil & Gas is desirable.
- Excellent IT skills, including proficiency in Microsoft Suite.
- Strong verbal and written communication skills, with excellent interpersonal skills.
- Proven track record of meeting targets and deadlines with the ability to work well under pressure.
- Detail orientated, ability to work with figures and calculations.
- Able to confidently read and understand technical drawings.
- Experience in training associates would be desirable.
- Experience using SAP would be preferred.
Some of your Benefits
Company pension: Save for retirement with the company's help
Diversity & Inclusion: Enter a diversity-driven world of innovation
Easily reachable: Easy, low-stress access by car or public transport
Paid holidays: With paid time-off, local holidays are all the more relaxing.
Training / Career development: Programs to supercharge skills and expertise
Additional Information
Lisa Morris
01639795237
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