Product Expert

Porsche Retail Group have an excellent opportunity for a Product Expert / Sales Specialist to work for one of the world’s most iconic brands and join the prestigious Porsche Centre Reading. This state of art newly refurbished showroom will be the first "Destination Porsche" Centre in the UK and is due to complete in July. The Centre shares a site with Porsche Central Operations and both the Porsche Retail Group and Porsche Cars Great Britain HeadOffices, with shared facilities including an onsite restaurant, coffee bar and parking. The site is also located within walking distance of a local shopping park. Please note: To be considered for this position, you must hold a full UK driving licence and be at least 25 years old for insurance purposes when driving our client’s full range of products. About the company Porsche Retail Group is a wholly owned subsidiary of Porsche Cars Great Britain and are one of the largest Porsche Dealer Groups in the UK, representing five Porsche Centres located in Guildford, Hatfield, Mayfair, Reading and West London. Porsche Retail Groupare proud to be one of Best Companies’ Top 100 large companies to work for in the UK, as well as a Top 5 company in Automotive, and combine an outstanding working environment with great benefits and an extremely competitive package. About the Role As a Product Expert / Sales Specialist, you will report to the General Sales Manager and provide existing and prospective customers with product information, providing insight into Company Product and Services to ensure an exceptional customer experience. Core specific responsibilities: As Product Expert / Sales Specialist you will be the Centre expert and the first point of contact for all Customer queries in any medium regarding the usage and function of company products, including, but not limited to: - Car Connect (PCC), Telematics, Apple Car Play, Personalisation Options, Vehicle Products and Features - Pro-actively offer every customer a second hand-over either in person or through a digital platform - Work closely with Centre colleagues to provide an excellent vehicle collection hand-over service for customers. - Support the Porsche Centre with marketing activities including taking stock images, attending events and working with the Marketing Department to generate inspiring content for social media - Ensure all Centre staff are up to date on the latest product information and supporting the Centre with electrification, being the 'electrification champion’ - Develop a good knowledge and understanding of all competitor products and dealerships in order to provide better insight to customers - Pro-actively approach customers in the showroom to discuss product information and offer help/advice and demonstrate vehicle options - Fully maintain accurate data relating to customers as appropriate. - Assist with showroom preparation including vehicles, merchandise and displays. About you To be successful for the role of Product Expert / Sales Specialist, you will need to have or be: - A full UK driving licence - Over the age of 25 for insurance purposes - Previous experience working in a customer facing role, ideally within sales or retail - Exceptional customer service and communication skills, both verbally and written - Excellent IT skills About the rewards For the role of Product Expert / Sales Specialist, the hours of work are Monday to Friday 8.30am to 6.30pm (with a designated day off) and every Saturday 9.00am to 5.00pm. There is a basic salary on offer of £27,000 per annum, with an annual bonus of circa £2,500, You will also receive a fantastic benefits package, including: - 25 days holiday per year plus bank holidays - VWG Company funded vehicle - Option of a 2nd VWG Vehicle at Preferential Leasing Rates - Private Medical Insurance - DC Pension Scheme - Life Insurance - Staff preferential rates - Employee Discounts Programme - Employee Assistance Programme How to apply You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered. We look forward to hearing from you Automotive, car, sales, retail, motor, dealership, product expert, showroom, customer, customer service, sales specialist