Service Administrator

**About the role**:
**All applicants must submit a CV along with a cover letter explaining why they should be considered for this role. Applications will not be accepted without a cover letter.**

**Closing date: 5th November 2025**

**This is a fixed term contract to cover maternity leave, until January 2027 and will work 37.5 hours per week.**

**Join us as a Service Administrator in Darlington**

**Our team in Darlington are seeking an experienced Administrator, to provide a comprehensive and efficient administrative service. Do you pride yourself on great organisation skills, with an eye for detail and a methodical ‘can do’ attitude? If yes, then we would love to hear from you.**

**WithYou in Darlington at STRIDE provides free and confidential services, without judgement, to adults and young people facing challenges with drugs and alcohol. As a leading charity supporting people with drug, alcohol, and mental health challenges, we operate over 80 services across England and Scotland, providing free and confidential support to more than 100,000 people each year.**

**As part of this role, you will**:

- ** Proactively support the smooth running of the administrative functions within the service**:

- ** Be responsible for welcoming clients to our service**:

- ** Maintain and create record-keeping systems as required**:

- ** Be responsible for the receipt and processing of all referrals, screening, triage and comprehensive assessments, to input NDTMS/demographic and personal details using computerised systems**:

- ** Support the service to meet local health and safety requirements**:

- ** Generate prescriptions in preparation for signing by relevant clinicians**:

- ** Support the management team in maintaining high levels of data quality and information management**:

- ** Support the wider team with commitments, to include organising diaries, allocating, arranging, cancelling and rebooking meetings and events**:

- ** Be responsible for taking, transcribing and distributing formal minutes for meetings**

**Company Benefits**:

- ** 28 days annual leave, plus bank holidays**:

- ** An extra day off for your birthday or a special occasion of your choice**:

- ** Enhanced maternity, paternity and adoption leave**:

- ** 2 days paid volunteer leave per year**:

- ** Auto-enrollment into We Are With You’s pension scheme**:

- ** Access to a Blue Light Card - giving you great savings on big high-street and online brands**:

- ** Flexible working opportunities and access to a range of services and resources to support you with your wellbeing**:

- ** We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period**

**Essential Skills**:
**Above all, we are looking for someone who is passionate about what we do, with a positive and engaging approach.**

**About Us**:
**WithYou provides free and confidential support, without judgement, to more than 100,000 people every year experiencing challenges with drugs, alcohol and mental health across England and Scotland.**

**Our name reflects who we are - a positive place where people can progress, connect with others and get friendly, expert help in a way that’s right for them.**

**Our staff team changes lives. If you’re passionate about helping people get the support they need for issues with drugs, alcohol and mental health, we’d love to hear from you.**

**Creating an Inclusive Environment**:
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.