Administration Apprentice

6 days ago


Milton Keynes, United Kingdom Provide Full time

**Are you looking to kick-start your career in administration with a multi-national business?**

**The Role**
- Work towards your Level 3 Customer Service Specialist Qualification learning how to provide comprehensive administration support for Engineers, Dispatchers and Service Management
- Full and comprehensive administration support to service customers and suppliers
- Ensure correct and swift processing of all work is recorded in SAP

**Day to Day Tasks**
- Processing and control of subcontract orders and invoicing
- Preparation of SAP quotations for external repairs
- Raising Purchase orders for suppliers, follow up, control and monitor
- Provide cover for the Service Dispatch team when required

**The Teams Duties**
- Building strong and positive relationships with customers, Engineers and Colleagues
- Processing service reports through to invoice
- Invoice queries and resolution/escalation as required
- Proactive follow up of quotations raised for external repairs and PM contracts
- Control and resolve SAP error reports
- System cleansing as required referring to the error logs
- Process engineer's timesheets, checking for accuracy, productivity and overtime
- Allocate and order sub-contracted work
- Handling and filing of paperwork
- Handling and logging of customer calls efficiently and by agreed procedure
- Participate in regular Area Service Manager / Administration / Dispatch meetings
- Participate in regular Engineer meetings general office duties
- To raise and follow up new customer request forms
- To ensure all customer processes are followed and Service Level Agreements are adhered to
- Maintain and amend Customers CRM database

**What do we offer you?**
- 25 days holidays, plus 8 bank holidays
- Stakeholder Pension matching up to 10% contributions
- One of the most comprehensive Private Medical Insurance Policies available. Free to all employees as a taxable benefit, with additional option of adding on partners/children at a small cost
- Income Protection Scheme
- Employee discount platform - The Jungheinrich employee discount platform allows all our employees to access discounts and cashback on 100's of high street and internet brands, together with a concierge service which will help with travel bookings, theatretickets, and restaurant reservations
- 6 x death in service
- Voluntary Schemes:

- Simply Health
- BUPA
- Eye Care

**What are we looking for?**

**Role Requirements**:

- Participate fully within the training programme.
- Take ownership of your development and demonstrate this through maintaining your logbooks and college work.
- Develop a full understanding of Jungheinrich's structure and business functions.
- Attend relevant courses in order to develop in your engineering role.
- Good organisational and multi-tasking skills
- Excel & Word experience

**Your Qualifications**:

- Must have GCSE* grade 4 - 9 (A - C) in Maths
- Must have GCSE* grade 4 - 9 (A - C) in English
- **_GCSE or equivalent qualification_**

**Your Skills**
- Adaptability
- Attention to Detail
- Flexibility
- Influencing
- Integrity
- Resilience and Tenacity



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