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2nd Line Technical Support

2 weeks ago

Newcastle Upon Tyne, United Kingdom Exclusive Networks Full time

Exclusive Networks is now looking for a 2nd Line Engineer to join our team based in Newcastle.

Our difference goes deeper than 'what we do’. It’s an attitude. A way of life. A relentless quest for growth, innovation and disruption. We always dare to be distinctive.

Exclusive Networks is a trusted digital infrastructure and cybersecurity company. The first and only in technology distribution to change the rules; delivering value-creating principles at a global scale with local expertise.

**About the Role**:
We have a 2nd Line Support position available in our busy 24/7 command and control centre based in Newcastle City Centre.

You may also be utilised in other parts of the business when technical knowledge is required. You will also proactively assist Level 1 during quiet times which could include managing the logistics of engineers, spare parts and scope of deliverables to providecustomers with a quality hardware maintenance service not just in the UK but globally.

You will ensure that all clients receive exceptional customer service during all contact with the command and control centre. You will work on your own and as part of a team to service incidents through to completion, recognising when escalation is requiredfor the quickest resolution for the client. You will provide clients with continual and regular updates throughout the management of their incidents.

**Skills & Experience**:

- 2+ years of experience working within a NOC/Service Desk
- Managing and supporting network infrastructures
- CCNA Security + CCNA Routing and Switching
- Juniper and Fortinet experience is an advantage
- Use and configuration of monitoring technology and best practice (Including SolarWinds, PRTG)
- Working with ITIL methodology

You are required to work within a shift pattern, in line with a rota, 24x7x365. The average weekly hours worked will be 42.

Sounds interesting? Click **APPLY** to send your CV for immediate consideration.