Part-time Receptionist
2 weeks ago
**Rooms Reservations Agent - from £9.85**
**(If experience in hotels and booking system, negotiable if right person)**
**20 hours + extra to cover sickness & holidays**
The Lawrance luxury apartments offer a luxury self-catering experience that combines the service and quality of a boutique hotel with the freedom and privacy of apartment living. Our stylish and well-appointed contemporary apart-hotels are a hidden gem for business travellers and leisure guests. Our selection of beautifully decorated and fully-equipped, are all centrally located in Harrogate and York with excellent transport links and restaurants.
We are looking for a bubbly enthusiastic Receptionist to develop our business further and become part of our small team that is confident in taking control of the day and the shift.
**Key Duties and Responsibilities**:
- Ensuring a smooth check in/out process for all guests at all times, in line with standards
- Being fully conversant with the facilities, services and special promotions offered by the company
- Ensure that all departments are kept fully aware of any relevant feedback from guests and other departments
- Maximise room occupancy and use up-selling techniques to promote hotel services and facilities
- Comply with company security, fire regulations and all health and safety legislation
- Excellent knowledge and use of booking systems - Word, Outlook & Excel
**Requirements**:
- The best customer care skills.
- Be able to work on your own initiative.
- Excellent communication skills.
- Be able to cope well under pressure.
- Previous hotel / Agent / Travel industry experience ideally
- Excellent knowledge of booking systems ideally Rezlynx
- A can-do person with the ability to solve issues within calm and ease
**What we can offer you**:
Free Car parking on site
Staff discount provided whilst on duty
Pension Scheme
30 days holiday including 8 bank holidays per annum (on a pro-rata basis)
Additional days holiday for your birthday per annum
9-5pm & 4.30-10.30pm shifts Monday to Saturday
Sunday shift 9.30-2.30pm or 2.30pm to 9.30pm
Closed Christmas Day, Boxing Day & New Year Day
Bank Holidays 10-4pm
We look forward to hearing from you
**Job Types**: Part-time, Permanent
Part-time hours: 20 per week
**Salary**: £9.85-£10.15 per hour
**Benefits**:
- Discounted or free food
- On-site parking
Schedule:
- 8 hour shift
- Weekend availability
Ability to commute/relocate:
- Harrogate, HG1 2EZ: reliably commute or plan to relocate before starting work (required)
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