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Hotel Receptionist

2 weeks ago

Harrogate, United Kingdom The Boars Head Hotel Full time

Ripley Castle is a destination for many day visitors and Boar's Head residents, We believe it is our people who make the difference. As a family-owned business, we care deeply about our employees and we work together to deliver great service in a friendly and supportive environment.

We are looking for hard working individuals to join our loyal team.

**PLEASE ONLY APPLY IF YOU ARE ABLE TO WORK THE FOLLOWING**

This position runs on a two week schedule working 12 hours one week (Tuesday, Wednesday, Thursday) and 16 hours the next (Monday, Friday, Saturday, Sunday). Shift hours vary every two weeks from either 4pm-8pm or 8am-12pm.'

**Part Time Receptionist**
- To be the first point of contact to all visitors and callers to The Boar’s Head Inn, Ripley Castle.
- Take reservations for accommodation and dining.

Responsibilities and Duties:

- Meet and greet all visitors to the Inn.
- Manage telephone enquiries.
- Process bookings using Rezlynx software reservations package.
- Forward calls to relevant departments.
- Liaise with restaurant to manage bookings.
- Prepare guest invoices for morning departure.
- Reconcile till takings and banking.
- Various clerical work for all departments as and when required.
- Adhere to Health and Safety procedures to ensure the safety of employees and guests at all times.

Essential Requirements
- Excellent telephone and meet and greet skills.
- Impeccable personal appearance.
- Competent in use of Word, Excel, and Microsoft Outlook.
- Good command of the English language
- Be numerate and competent in basic accountancy procedures.
- Team player
- Have excellent inter-personal skills
- Previous Experience in customer facing roles

Desirable Requirements
- Knowledge of Rezlynx package.

**Overview**

**Duties**
- Greet guests upon arrival with a warm and professional demeanour.
- Manage check-in and check-out processes efficiently.
- Handle guest enquiries and provide information about hotel services and local attractions.
- Maintain accurate records of reservations and guest information.
- Respond to phone calls with excellent phone etiquette, addressing queries or directing calls as necessary.
- Assist in resolving guest complaints or issues promptly and effectively.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Promote hotel services and amenities to enhance the guest experience.
- Ensure the reception area is organised, tidy, and welcoming at all times.

**Experience**
- Previous experience in a hotel or hospitality environment is preferred.
- Multilingual skills are highly desirable, particularly bilingual abilities that enhance communication with diverse guests.
- Strong background in guest services with an emphasis on creating memorable experiences.
- Excellent interpersonal skills with a focus on hospitality and customer care.
- A keen attention to detail and the ability to multitask effectively in a busy setting.

Join our team as a Hotel Receptionist where your contributions will be valued, and your career can flourish within the vibrant hospitality industry.

**Job Types**: Part-time, Permanent

Pay: £12.21 per hour

Expected hours: 12 - 16 per week

Additional pay:

- Tips

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking

Schedule:

- Overtime
- Weekend availability

Ability to commute/relocate:

- North Yorkshire HG3 3AY: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person