D365 Project Coordinator

7 days ago


Leeds, United Kingdom Turner & Townsend Full time

Company Description
- At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society._
- Every day we help our major global clients deliver ambitious and highly technical projects, in over 110 offices worldwide._

**Job Description**:
This is an opportunity for a dynamic, bright, and driven individual to join the Dynamics 365 Support Team in a business with over £700m turnover and an impressive growth rate at a very exciting time.

Our D365 Support Team manage our D365 Finance & Operations system and our global user base. We are currently live with over 3,500 users in UK, Australia, New Zealand and the Middle East and will be rolling the product out globally.

The D365 Project Coordinators are a key part of the support team. They support teams across Turner & Townsend, aiding project managers and directors to ensure projects are correctly setup in D365, and client invoicing is accurate.

**Responsibilities**:

- Setup of complex contracts, projects, billing and intercompany arrangements in D365
- Provide support to end users and respond to queries raised in our D365 helpdesk. The D365 Project Coordinators will be responsible for handling a range of queries related to areas such as project management and setup, purchase to pay, client invoicing and intercompany.
- Research and recommend solutions to problems raised by users
- Provide one on one or small group coaching to project managers and directors
- Report and investigate bugs and incidents
- Maintain and update training materials on the D365 Hub
- Support hypercare for new regions moving onto D365

**Qualifications**:

- Understanding of business systems and processes
- Clear communicator, able to coach operational users through how to complete processes on D365
- Strongly customer-focused, used to providing support to demanding users and teams, including senior stakeholders
- Must be comfortable with working in a fast-moving, dynamic environment, and demonstrate flexibility and a “can-do” attitude
- Quick learner - analytically minded, able to break down and understand information
- Experience of project management and/or procurement processes an advantage

Additional Information
- Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change._
- We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance._

LI-WJ1

SOX control responsibilities may be part of this role, which are to be adhered to where applicable.



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