Product Specialist

2 weeks ago

Chertsey, United Kingdom Clinisys Full time

Clinisys is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory, across healthcare, life sciences, and public health. Millions of diagnostic results and data insights are generated every day using Clinisys’ platform and cloud-based solutions in over 3,000 laboratories across 34 countries. Headquartered in Tucson, Arizona, and Chertsey, England, Clinisys’ mission is to enhance the effectiveness of diagnostic workflows in any laboratory or testing environment and keep citizens and communities healthier and safer.

**Role Summary**
- To implement the WinPath Pathology Software by work discipline into hospitals and Trusts within the UK as directed by the Product Specialist Team Leader and the Project Manager to satisfy the customer and business requirements
- To act in a consultative role, with the customer, in configuring the WinPath Software to enhance the workflow of the laboratory with Domain knowledge
- To be an instrumental element in the functional development of the WinPath Product.
- To keep abreast of ongoing and future Laboratory regulations, working practices, products and technologies within the pathology discipline.
- To actively advocate, initiate, and implement quality improvement measures/projects in conjunction with the Delivery leadership.

**Key Duties**
- To understand our Customers’ workflow, advise and assist with CliniSys products and configuration to facilitate these needs.
- To be fully conversant with the functionality of the Pathology product(s) of your discipline
- To be conversant with the core functionality of Pathology products
- Assist Project manager with the implementation; that will include time management, resource planning and working with Trust or Customer IT representatives.
- Comprehend the Customers’ requirements as specified in the PID (Project Initiation Document) and the design document presented at the Sales stage.
- Contribute to the development of the Software product
- To make recommendations based on customer feedback with regard to software changes and enhancements.
- Assist with demonstrations and presentations for the Sales and Marketing team.
- Deliver relevant courses for key users of pathology, as required.
- Contribute to and support Pathology team members and build knowledge base.

**Key Skills, Knowledge and Abilities**
- BMS 2 status in the UK Health sector.
- Experienced in leading a team.
- Strong motivational skills - can deliver the tasks in difficult circumstances.
- Excellent verbal and written communication skills; including communicating with technical and non-technical clients and staff at all organisational levels.
- High levels of commitment and ability to take action when necessary.
- Ability and willingness to work independently.
- Customer service skills.
- Ability to create and deliver executive-level summary reports and presentations.

**Education and Experience**
- Bachelor’s degree
- Experience within an IT or software providers organisation or implementation
- Moderate experience in a project management environment is desirable
- Any equivalent combination of education and/or experience providing the knowledge/skills/abilities listed above may be substituted.

This role is home based with infrequent travel for customer meetings or company events. This role is Remote / Field based / UK Wide and will require regular travel to customer sites, company offices and events.

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