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Performance and Quality Officer

2 weeks ago

Cambridge, United Kingdom CHS Group Full time

**Performance and Quality Officer**

**£29,376.92**

**Cambridge**

**Full Time** **/ Permanent**

**35 hours a week, Monday to Friday 09:00-17:00**

Hybrid working (working from home/ minimum 1 day per week at head office based in Histon)

We are looking for **Performance and Quality Officer **to join our warm and friendly Property Services Team.

A key part of this role is to assist the Performance and Quality Manager with the administration of performance information and support the delivery of CHS’ repairs and maintenance and compliances programmes, as well as help us to continuously improve our services.

**Additional job responsibilities but not limited to**:

- To support the Performance and Quality Manager in the management and use of the asset and housing management databases, ensuring data is accurate and up to date.
- To assist with providing performance information, highlighting performance issues to the Performance and Quality Manager, the Asset Manager and Contracts Manager (Responsive) with the operation of the contracts, ensuring that this leads to improvements in service delivery.
- To assist with the data collection processes, analysis and reporting of performance information and management information for Property Services.
- To assist with the validation processes of performance data from service providers, ensuring that the processes are robust and as transparent as possible.
- To attend regular meetings with contractors, producing meeting notes and associated actions.
- Ensure that customer complaints are handled in line with CHS policy, providing timely responses and effective outcomes.
- Ensure payments are made to suppliers within agreed terms of the contract, investigating invoice queries as necessary.
- Escalate issues of noncompliance immediately

**To be successful in this role, you will need to have**:

- Previous experience of working in an administrative role.
- Knowledge of Windows-based IT packages including Word and Excel.
- Excellent communication skills, both verbal and written.
- You will have the ability to deliver against agreed objectives and excellent prioritisation skills.

**About Us**

CHS is all about people; the 7,000 people living in our affordable homes, the 2,000 people who rely on our care, support, and community investment services each year, and our 400 people who deliver our high-quality services.

**Benefits**
- Hybrid Working Policy
- Flexitime
- 30 days holiday per year (including bank holidays), increasing annually until the maximum entitlement of 35 days is reached (5 years) pro rate for part time staff.
- Purchase annual leave up to 5 days pa (pro rate for part time staff)
- Refer a friend scheme (£250)
- Contributory pension scheme which both you and CHA will contribute to
- Employee Assistance Programme
- Discounted gym membership (4 schemes)
- Corporate members of Edenred Travel Club
- Free on site/nearby parking
- Full induction