Performance and Quality Officer

OverviewPerformance and Quality OfficerLocation: CambridgeContract: Full Time / PermanentHours: 35 hours a week Monday to Friday 09:00-17:00Hybrid working (working from home / minimum 1 day per week at head office based in Histon)We are looking for a Performance and Quality Officer to join our warm and friendly Property Services Team.A key part of this role is to assist the Compliance Manager with the administration of performance information and support the delivery of CHS repairs and maintenance and compliance programmes, as well as help us to continuously improve our services.ResponsibilitiesTo support the Compliance Manager in the management and use of the asset and housing management databases ensuring data is accurate and up to date.To assist with providing performance information highlighting performance issues to the Compliance Manager (and where required Performance and Quality Manager the Asset Manager and Contracts Manager (Responsive)) with the operation of the contracts ensuring that this leads to improvements in service delivery.To assist with the data collection processes, analysis and reporting of performance information and management information for Property Services.To assist with the validation processes of performance data from service providers ensuring that the processes are robust and as transparent as possible.To attend regular meetings with contractors producing meeting notes and associated actions.Ensure that customer complaints are handled in line with CHS policy providing timely responses and effective outcomes.Ensure payments are made to suppliers within agreed terms of the contract, investigating invoice queries as necessary.Escalate issues of non-compliance immediately.Qualifications and SkillsPrevious experience of working in an administrative role.Knowledge of Windows-based IT packages including Word and Excel.Excellent communication skills both verbal and written.Ability to deliver against agreed objectives and excellent prioritisation skills.About UsCHS is all about people; the 7000 people living in our affordable homes, the 2000 people who rely on our care support and community investment services each year, and our 400 people who deliver our high-quality services.We welcome candidates from diverse backgrounds reflecting the communities we serve who can apply their experience from different sectors to this demanding role and who can support our commitment to be a diverse and inclusive organisation.BenefitsEmployee discount scheme (retail leisure gym membership and fitness equipment)Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)Employee Assistance ProgrammeCycle to work scheme (salary sacrifice)One day off a year to volunteer for a charity of your choice30 days holiday increasing to 35 days per annum inclusive of bank holidays (pro rata for part-time staff) depending on length of serviceHoliday purchase scheme- up to 5 days per annum (pro rata for part-time staff)Company sick pay58p per mile business mileage allowanceRefer a friend scheme (250)Contributory pension scheme which both you and CHS contribute toEnhanced maternity and paternity leaveFlexible Working PolicyFull inductionComprehensive free training and development opportunities with paid time offFree onsite / nearby parkingHybrid Working PolicyFlexitimeClosing date: midday Thursday 11 December 2025Interviews will be held on Thursday 18 December 2025For more information or for an informal chat please contact Mel Bennett.Note: We do not provide visa sponsorshipAbout Cambridge Housing SocietyFounded in 1927 Cambridge Housing Society (CHS) is an independent housing association with over 3000 homes in Cambridge and Cambridgeshire. We are one of only two independent housing associations working just in Cambridgeshire and we are the only one to offer a blend of affordable rented homes, specialist supported housing and a range of community support services.Our PurposeWe are here to enable people to flourish by providing security and creating opportunities through the delivery of high-quality Cambridgeshire based homes with support.Vision & ValuesCHS will be a trusted local provider of long term affordable secure housing. We listen to our tenants and customers and provide support where needed. We will be entrepreneurial with a social purpose, developing local partnerships and looking for new opportunities to support communities in Cambridgeshire. Our Values are:CaringOpennessTrustThe way we work the CHS wayFlexibleCreativeRespectfulWorking in partnershipFocused on the social objectiveDocumentsRequired Experience: Unclear SeniorityKey SkillsAccess Control System, Compliance, Furniture, Housekeeping, Building ElectricianVacancy: 1Salary: 30001 - 35000 per annum #J-18808-Ljbffr