Regional Client Administrator

Inspired Schools Online is part of the Inspired Education Group. Inspired is a leading global premium schools’ group, offering excellence in kindergarten to Year 13 education to over 50,000 students. Our international network of 70 schools, across 20 countries on 5 continents, delivers proven best practice from every corner of the globe - to ensure learning is world class.

Using state of the art digital technology, Inspired Schools Online operates two established divisions - Kings Interhigh, a non-selective fee paying online secondary school established in 2005 and Academy21 (A21), our B2B division serving other educational providers, schools, local authorities, and other public bodies.

Each week A21 supports more than 1,000 vulnerable pupils who, for a variety of reasons, are unable to attend mainstream secondary school. In any year we partner with and support over 500 schools and 30 local authority services to help them realise the best possible academic outcomes for young people who may be excluded or suffer from medical and complex mental health issues.

**The Role**

The position is within the A21 team and requires the management of a defined geographic area and set of client accounts. The role encompasses the day-to-day interaction with client mentors to support them through the student registration enrolment, course set up, timetabling as well as managing the billing process and will require regular remote (and occasional face to face) client contact to conduct performance and account reviews.

Typically, the role will also have some responsibility for the administration and commercial management of a selection of school or local authority accounts, coordinating the sales process from receipt of lead, scheduling sales meetings and demonstrations and supporting the Business Development team in managing the final stages of the sales process (requirements definition/management and confirmation of order).

This is a pro-active role that will focus on ensuring that B2B clients receive the best value from their provision to maximize satisfaction, recommendation, client retention, renewals, and associated revenues.

Typically, the role will also have some responsibility for the administration and commercial management of a selection of school or local authority accounts, coordinating the sales process from receipt of lead, scheduling sales meetings and demonstrations and supporting the Business Development team in managing the final stages of the sales process (requirements definition/management and confirmation of order).

This is a pro-active role that will focus on ensuring that B2B clients receive the best value from their provision to maximize satisfaction, recommendation, client retention, renewals, and associated revenues.

**Role and Responsibilities**
- Completing sales opportunities and contribution to overall revenue delivery.
- Dealing with day-to-day telephone enquiries
- Processing student enrolments and entering data into our learning management system (LMS).
- Keeping up to date records including a database of clients and pupils.
- Maintaining a detailed summary of the status of all accounts.
- Collaborating with the Sales team to process inbound sales activity and taking responsibility for designated accounts.
- Providing support to the sales and management team.
- Creating and refining systems in conjunction with key members of staff to ensure the efficiency of the department.
- Liaising closely with the Education team to ensure the efficient enrolment of pupils, including the allocation to appropriate classes.
- Advising clients on student placements, costs, educational queries, and timetabling.
- Dealing with all direct concerns or complaints made through the main office number ensuring that the complaints process is followed.
- Attending key account review meetings as required.
- Updates to the company CRM system to inform sales reporting and forecasting.
- Reporting client issues to the Head of UK Business Development and more widely across the B2B Sales, Education teams and other departments as appropriate.
- Additional duties as required from time to time by line manager.

**Qualifications and Education Requirements**

**Skills and attributes**
- Enhanced DBS clearance.
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills
- Excellent IT skills
- Awareness and understanding of current educational policy and landscape.
- Excellent written and verbal communication skills.
- School and/or student administration
- Highly computer literate, with experience of CRM’s and relational databases.
- High level of attention to detail, data accuracy, highly organised.
- The ability to work independently and remotely and collaboratively with other team members and Inspired Education colleagues where appropriate.

**Specifically, you will have: -**
- A flexible, highly energetic approach and the ability to thriv