Marine Personnel Coordinator

2 days ago

Glasgow, United Kingdom Northern Marine Group Full time

**The Personnel Coordinator is responsible for general crew management and welfare, with focus on safety, compliance, and high attention to detail.**:
**Key Responsibilities**:

- Support communications between seafarers and the team, ensuring that all queries are managed and resolved in a timely manner.
- Support and participate in regular internal and client audits.
- Liaise with the Marine Personnel Specialist to ensure effective crew changes in line with client requirements.
- Manage and coordinate all office visits of our seafarers, including de-briefs and appraisals.
- Responsibility for coordinating crew induction process for new joiners and offboarding process for leavers.
- Support the Marine Personnel Specialist and Personnel team with any potential disciplinary matters, review of external manning agents, ensuring KPIs/SLAs are being met and managing regular meetings and updates.
- Support with the management of COMPAS crew database - ensuring this is accurate, timely, encompassing and support database updates as required.
- Manage and coordinate payroll matters for seafarers, liaising with colleagues in our other global offices to ensure prompt and accurate payment.
- Monitor and analyse training plans in line with company matrix requirements, ensuring all crews are competent and up to date with the latest regulations and best practices.
- Support the delivery and communication to seafarers on Standards for Training, Certificate and Watchkeeping Convention (STCW).
- Strong knowledge and understanding of ISM, STCW and MLC requirements.
- You may be asked from time to time be asked to undertake other tasks related to crewing as advised by Line Management

**Essential**
- Broad experience in a marine crewing role supporting and managing a large pool of global seafarers.
- Demonstrable experience managing first line crewing demands including problem resolution.
- Demonstratable customer service skills - focus on client engagement and delivery
- Experience with case management, involving our seafarers with working experience coordinating investigation, grievance and disciplinary processes and procedures.
- Excellent communication and interpersonal skills
- Ability to manage multiple and changing priorities
- Strong organisational skills
- Knowledge of maritime regulations and industry best practice
- Understanding and knowledge of offshore crewing practice, including demonstrated experience managing casework on board.
- Understanding and in-depth knowledge of ISM code, MLC and STCW.
- Awareness and knowledge of crew managing systems including COMPAS
- Ability to work independently and as part of a team
- Strong understanding of GDPR and ISO standards relating to crew management
- Proficient in all MS office packages including outlook, word, excel and PowerPoint

**Desirable**
- University Degree, preferably in HR or General Business.
- Previous experience working within seagoing HR team for a ship management company.
- Shipping HR related legislation; STCW, MLC

Closing date:

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