Customer Services Team Leader

(12 month Fixed Term Contract)
Relationships mean everything to us, and this one is particularly special. You'll have an important part to play in automotive success that spans nearly 50 years.
We don't just have a way of working, we have The Unipart Way. It allows everyone in our team to pursue their own personal and professional goals to a world class level. You'll have a key role to play in helping your team go 'From Gate to Great', with all the opportunities that go with it. We're a fast paced business, always delivering amazing quality and results for our customers, and this warehouse location is no exception.
As one of our Customer Services Team Leaders, you'll have lots of responsibility for your team's performance and you'll have a keen eye for process improvements and spotting the best ways of reducing cost whilst delivering world class service and results.
You will lead, manage, coach, motivate and engage a team of people to co-ordinate activities to achieve business goals through effective process management, continuous improvement, quality and a focus on self-development.
**Customer Services Team Leader Responsibilities include: **
- Ensure the Retailer Experience Customer Support team workload planning and team members are managed effectively to ensure delivery of KPI, driving quality and providing excellence in customer care to internal and external customers
- Be passionate about making sure we always exceed expectations, ensuring our clients experience world class customer service
- Maintain very high standards of housekeeping
- Ensure all of our health and safety standards are achieved on an ongoing basis
- Actively look at the best ways of eliminating wasted time and effort, and find better ways of doing things through continuous improvement tools and techniques
- Proactively look for new initiatives that drive costs down while maintaining excellent results
- Update reports on a daily, weekly and monthly basis, helping the business look for new ways to monitor and improve performance, using visual management boards
- Promote flexibility through skills training and personal development for your team
- As a leader, you'll create and maintain a positive team culture and spirit, encouraging involvement from everyone
- Work cross functionally with other teams to provide solutions to wider team issues

**Customer Services Team Leader Requirements: **
- Proven experience of delivering excellent customer service
- Previous experience of managing and leading a team
- GCSE or equivalent level of education (including Maths and English)
- Excellent communication skills including effective listening
- Good IT skills with skills in Microsoft Office and / or Google Suites
- Logical thinker with skills in understanding and interpreting data
- A commitment to self-development and team development
- Experience of adapting to and leading programmes of change
- Awareness of health, safety and environmental standards
- We'd love to see some demonstrable experience of working with lean / continuous improvement techniques too if you have that

Our recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of opportunity - all selection decisions are based solely on technical and behavioural competencies. We do not discriminate on the grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected characteristic as defined in the current Equality Act of England and Wales.
**Location**: Appleby Magna (DE12 8AA)
**Contract Type**: Permanent
**Hours**: Full Time, 08:00 - 16:30 Monday to Friday
**Salary**: £26,000 - £29,000 per annum

**Benefits**: 30 days holiday, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme.

You may have experience of the following: Customer Services Manager, Senior Customer Service Advisor, Customer Service Manager, Customer Service Team Leader, Customer Service Supervisor, Operations Manager, Contact Centre, Customer Service Advisor, Senior Administrator, Administration, General Manager, etc.
REF-202120