Customer Services Advisor

**Customer Service Advisor - First Fence Ltd**

**Job Type**: Full-time, Permanent

**Salary**: £22,050 per annum

**Hours**: 40 hours per week

**About us**

Since establishment in 2010, First Fence has become one of the front-runners of today’s UK Fencing Industry, manufacturing and supplying a wide range of fencing and traffic management products. Serving clients on a national level whilst also expanding our international range.

We pride ourselves on our commitment to our wide range of customers, aiming to upstage their existing expectations every time. We are currently the only security fencing company to offer same day delivery within the UK whilst continuing to deliver optimum service through our dedicated sales, transport, and systems teams. Therefore, it comes as no surprise we are one of the market leading companies in the fencing industry.

First Fence Ltd has grown rapidly as a company over the last few years, leading to a vast increase in our overall sales statistics since the company’s formation.

Our rapid growth means that we currently operate from seven locations namely, our Head Office in Swadlincote in the East Midlands, Tipton in the West Midlands, Bradford, Canvey Island, Bristol, and Glasgow. We also have ambitious plans for further growth and business expansion.

**The Role**:
We are currently looking for an experienced Customer Service Advisor who can demonstrate experience of working effectively and who thrives within a fast-paced environment. Your role will include supporting the customer services department by dealing with and resolving customer queries, As well as liaising with other departments and our depot teams.

You will need to be comfortable covering sales when needed. You will be trained as a sales advisor and will be expected to liaise with customers as a sales advisor and a customer service advisor. You must be comfortable speaking to customers over the phone as well as keeping up to date with general administration and data input.

**Duties and Responsibilities**
- Identifying and assessing customers’ needs to achieve satisfactory outcomes
- Building positive relationships with customers and maintaining lasting relationships to generate further business
- Work closely with the manager and other departments to ensure everything is reported correctly and efficently
- Keeping records of customer interactions and customer accounts
- Keeping accurate records of all reported and resolved issues
- Assisting with maintaining an efficient and smooth customer experience
- Assisting with weekly customer service meetings
- Be confident in reaching out to exitisting customers
- This list is not exhaustive

**Skills, Qualifications, Experience and Competencies**
- Clear Telephone manner
- Excellent written and spoken English
- Experience using programs such as SAP and Microsoft office, including word, excel outlook and PowerPoint
- Good organisation and time management
- Customer focused with a passion for delivery to the highest standards
- A true team player who can work collaboratively with others
- Able to be proactive and act on own initiative
- Accuracy and attention to detail
- Good financial knowledge

**Job Types**: Full-time, Permanent

**Salary**: £22,050.00 per year

Additional pay:

- Yearly bonus

Schedule:

- Monday to Friday

COVID-19 considerations:
We have implemented all government recommended COVID-19 measures to ensure the health, safety and wellbeing of our workforce and customers.

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)