Operations Administrator

About us:
Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 6,600 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business.

About the role:
Express is currently looking to appoint an Operations Administrator to assist the Operations Team and offer general support to the organisation.

The main elements of the role will be to complete routine centralised processes including mailshots, administration of insurance policies related to personal injury claims, document template maintenance, bulk transfers of cases between file handlers and assistance with reporting and management information requirements of the firm.

Additionally, the role will encompass aiding the Operations Team in respect of contracts, subscriptions, and periodic compliance processes. Support may also occasionally be required by the Managing Partner and other members of the senior management team.

**Responsibilities**:

- Administration of the various insurance schemes operated by the firm.
- Creation and maintenance of legal template documents used on the Proclaim case management system.
- Transfers of cases between file handlers using centralised processes.
- Management of routine, periodic and ad hoc mailshots and e-shots.
- Administration of company documentation including version control and compliance.
- Providing administrative assistance with the maintenance of contracts etc in the correct filing systems and ensuring diaries for renewal and termination dates are maintained.
- Assistance with regulatory processes e.g. annual renewal of Solicitors Regulation Authority authorisation.
- Assistance with the correct implementation of regulatory requirements.
- Various ad hoc duties commensurate with the role.

Person Specification:

- Experience of working in an administrative/clerical role.
- Good knowledge of Microsoft Office software including a good working knowledge of Microsoft Excel.
- Excellent literacy and numeracy skills.
- Strong communication skills.
- Excellent organisation and time management skills.
- A positive attitude and ambition to succeed.
- Understanding of the legal industry and personal injury claims process is advantageous
- Experience of producing reporting data.
- Experience of working in a professional or service industry.
- Experience of working within a regulated environment.

Salary, Hours & Benefits:

- Salary of £25,000 - £27,000, dependent on experience
- Our standard workings hours are 8:30am to 5:30pm, Monday to Friday and 8:30am to 5pm on a Friday.
- 3/2 hybrid working pattern after probation.
- 23 days holiday a year, rising to 26 days, plus public/bank holidays.
- Extra day's holiday for your birthday after 2 years' service
- 3 holiday of service
- Private medical insurance after 2 years' service.
- Enhanced Maternity leave payment if you have over 1 year's tenure, further enhanced at over 4 years' service.
- Death in service
- 24/7 onsite Gym access
- Netball/Football team, 10km Manchester team and more
- Active social committee with generous departmental and firm-wide social budget.
- Active training culture and various groups and events such as Diversity and Inclusion.
- Other benefits including Employee Assistance Programme, free fruit & annual (optional) flu jab

Recruitment Process:
Interviews will be conducted by MS Teams and will include scenario-based questioning.

Pay: £25,000.00-£27,000.00 per year

**Benefits**:

- Company pension
- Enhanced maternity leave
- Free flu jabs
- Free parking
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

**Language**:

- English (preferred)

Work Location: Hybrid remote in Manchester M22 4SN