Customer Service Team Leader

1 day ago

Rugby, United Kingdom Freudenberg Sealing Technologies Limited Full time

Working at Freudenberg: "We will wow your world" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments. **Responsibilities**: - Leads the Customer Service team (monitoring workload, conducting team meetings) - Talent Management processes including performance reviews - Manages and continuously improves the Order Management process - Drives, supports, and implements transfer projects and process improvement initiatives - Monitors Key Performance Indicators and determines proper corrective action plan in cases of deviation - Serves as point of escalation for the Customer Service team - Coordinates and monitors the fulfillment of all legal and internal requirements regarding Health, Safety and Environment - Leads by example and line with the Freudenberg Guiding Principles and the Code of Conduct, while developing employees, driving Talent Acquisition and Management processes, and fostering a proactive work culture **Qualifications**: - Previous Customer service experience - Previous experience of leading a team - Excellent interpersonal and negotiation skills with ability to influence. - Proficient experience of working with SAP Microsoft office and Outlook. - Communication & Collaboration: Communicates clearly and concisely, while serving as a sparring partner to internal/external stakeholders. Fosters teamwork between employees and across the organization. - Value for Customers: Drives a customer-oriented business strategy and provides indispensable support to deliver successful outcomes. - Innovation: Envisions the impact of potential future trends and proactively drives necessary changes. Encourages creativity and initiative from employees. - Drive & Execution: Inspires and motivates self and others, while taking full accountability for actions and results. Some of your Benefits Company pension Diversity & Inclusion Easily reachable Paid holidays Health insurance The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

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