Maintenance Service Planner

1 day ago

Nottingham, United Kingdom Kone Full time

Do you enjoy planning, do you have an eye for detail and are you enthusiastic about quickly and proactively switching between customers and with your colleagues? Do you want to work for one of the world's best employers (Forbes) and do you think it is important that a company is open and informal and offers space for your development? Then you are the Service Planner we are looking for

As a Service Planner, your job is to manage the daily management, planning and guidance of Service Engineers and the contact with KONE customers. You ensure optimal deployment of this team and handle the administrative process. As a Service Planner, you also continuously switch between Service Engineers, Field Managers and customers in a dynamic environment about the progress of the assignments. As a Service Planner, you are really the linchpin in the web in the department. With your service mindset and helicopter view, you ensure satisfied customers.

Do you want to work at a focused and entrepreneurial business aiming to grow strongly? And do you think it is important that a company is open, informal and offers space for your development? Then you are the Maintenance Planner Specialist we are looking for

**Tasks and responsibilities**
- Providing support to customers, engineers, area service managers and the sales team.
- Dealing with customer queries, questions about quotes, maintenance and repair execution dates, adjustments of contact persons and requests from technicians.
- Dispatching fault reports on automatic doors to the right service technician.
- Daily management, planning and guidance of technicians and to manage contact with KONE customers.
- As a Maintenance Planner Specialist, you continuously work in a dynamic environment where you liaise with customers, engineers and area service managers about the progress of orders
- You proactively contribute improvements to optimise the work process and increase the quality within the team. We want to win together
- You are an integral part of our focused KDB business and ensure our customers are satisfied.
- As a Maintenance Planner Specialist, you have a customer-friendly attitude, excellent organizational and communication skills both written and spoken English.
- You enjoy independence, know how to tackle issues and have problem-solving skills with the customer as the central focus.
- Proactive attitude and perseverance.
- Experience in a Customer Service environment is a plus.
- You like a dynamic position and enjoy working together on improvements.
- Living in the Nottingham area.
- Quick learner and able to take and execute instructions.
- You get energy from planning, organising, a dynamic work environment and customer contact.
- You are a driven and enthusiastic person with an eye for detail.
- Good computer skills, including SAP and MS Office (Word, Excel, Outlook)
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. _

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