Ibis City Centre

**Housekeeping Team Member - 32 Hours**

**Hotel**:IBIS City Centre 100 Castle Street Belfast, BT1 1HF

**Department**: Housekeeping

**Reports to**:Housekeeping Manager

**About us**
Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to provide training, development and support to all of our team members. We offer a range of staff benefits and opportunities to grow your career in our fast-growing company.

**What is the job?**

As a Housekeeping Team Member - you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work - creating a haven for them to escape and relax in - or get a bit of last minute work done.

**What we offer**
- Discounted hotel rates at 6000 hotels worldwide
- Health Care Cash Plan
- Increased annual leave with service
- Recruit a Friend Scheme
- Employee of the Month Award
- Staff meals while on duty
- Discounted rate at Bodyscape Health Club based at Crowne Plaza
- Andras Academy - Training & Development Programmes & progression opportunities within the Andras Hotels Group
- Hotel Incentive scheme.

**Your day to day**
- You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests
- Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example
- Keep your supervisor updated on room service progress and alert them to any repairs needed
- Safety aware - follow our established safety procedures at all times - and wear protective equipment when needed
- Be organised - keep on top of supplies and amenities and always try to minimise waste
- Reunite items with owners - and log any lost and found property
- Look smart - wear your uniform and name badge with pride
- Other ad-hoc duties - unexpected moments when we have to pull together to get a task done
- Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping
- Report, hand in, and/or log all lost and found items according to departmental procedures
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
- Assist with deep cleaning projects
- Assist turndown duties
- Assist with other duties as assigned
- Attend all relevant departmental / hotel / company training

**What we need from you**

**Essential**:

- Ability to work within a Team and also independently
- High standards of Attention to Detail
- Strong Time Management skills and flexible with regards to working hours
- Ability to communicate and follow instruction
- Must have a clear understanding of speaking and understanding English.

**Desirable**:

- Experience within a Housekeeping Role or Cleaning role
- Experience within the Hospitality, care provider or retail sectors.

**How do I deliver this?**

**Heartist Transforming”**:

- Offering guests a different experience, creating emotion, forging lasting relationships built on courtesies, moments and memories, also means allowing spontaneity, encouraging initiative and letting every employee express their personality.

AccorHotels sees a **“Heartist”** in each employee — a master of the art of hospitality who serves others from the heart, with curiosity and inventiveness and therefore always strive to:

- Make guests feel **welcome**:

- Make guests feel **heart-warmed**:

- Make guests feel **incredible**:

- Make guests feel like they **belong**.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.
- **The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.**_

**Job Types**: Full-time, Permanent

**Salary**: £8.00-£10.00 per hour

**Benefits**:

- Cycle to work scheme
- Discounted or free food
- Employee discount
- Gym membership
- Referral programme

COVID-19 considerations:
All Government Guidelines are being followed.

Work authorisation:

- United Kingdom (preferred)

Work Location: One location

Reference ID: IBISCC/HKTM/031122