Ibis City Centre

**Night Manager - 40 hours**

**Hotel**: IBIS City Centre,100 Castle Street, Belfast, BT1 1HF
**Department**:Nights
**Reports to**: General Manager

**About us**
Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to provide training, development and support to all of our team members. We offer a range of staff benefits and opportunities to grow your career in our fast-growing company.

**What is the job?**
Reporting to the General Manager, the Night Manager is instrumental in overseeing the running of the hotel from sunset to sunrise. This is a hands-on role managing the guest expectations and ensuring the standards of the brand are maintained. As a Night Manager you will manage the night team and there is a particular emphasis placed upon maintaining the security of the hotel and you may at times assist other departments to ensure an excellent service is provided to our guests

**What we offer**:

- Discounted hotel rates at 6000 hotels worldwide
- Health Care Cash Plan
- Increased annual leave with service
- Recruit a Friend Scheme
- Employee of the Month Award
- Staff meals while on duty
- Discounted rate at Bodyscape Health Club based at Crowne Plaza
- Andras Academy - Training & Development Programmes & progression opportunities within the Andras Hotels Group
- Hotel Incentive scheme.

**Your day to day**:

- Communicate handover information to all departments daily.
- To ensure all staff are trained to the standards agreed.
- To participate in any training & development, including the creating of training plans for your department.
- Review progress of all staff at agreed time period and maintain records.
- To comply with the hotel health & safety policy & assist management to comply with all legal Health & Safety requirements & report any breech of the policy.
- To comply with the hotel fair employment policy & assist management in implementation of this policy & report any breech of the policy.
- To effectively communicate all relevant information to management & other departments promptly & accurately.
- To be aware of all emergency panels in reception & evacuation procedures.
- To maintain a good working relationship with all departments
- Security of the hotel building at night, floor walks and noise control
- Ensure the cleaning of the hotel public areas to appropriate standards.
- To ensure that all staff report for duty on time in the correct uniform & groomed to the agreed standards.
- To be aware of future business & ensure proper planning is in place to meet guest’s expectations.
- To ensure all sales are accurately recorded through agreed hotel procedures.
- To ensure all payments are received & recorded accurately through the agreed hotel procedures.
- To investigate & report & inaccuracies in reception and bar staff banking.
- To be aware of all and ensure all staff follow the departmental procedures.
- To comply with all reasonable request from management.
- Resolve problems & complaints in an effective manner to the hotels & guests’ satisfaction or communicate the matter to management.
- To ensure all stock necessary for the running of your department are in place & sufficient back up to meet the business needs. (Vending, F&B, Breakfast)
- Report any stock discrepancies to management at the earliest point.
- To minimise wastage.
- To ensure safekeeping of company property and guest property.
- To be responsible for the high level of cleanliness in your work environment.
- To rectify or report to management any problem which may be detrimental to the hotels business or customer opinion of the hotel
- To support all departments through peak periods.
- Using of Quore on a daily basis for all department’s issues.
- Put procedures in place to reduce energy cost in night-time.

**What we need from you**:
**Essential**:

- Previous hotel experience as a night manager
- Excellent Communication skill
- Excellent customer care skills
- Professional Attitude and Image
- Cash Handling experience
- Previous bar experience

**Desirable**:

- Minimum 6 months managerial experience
- 1 years managerial experience in a similar role
- Managerial qualification or related Hospitality qualification

**How do I deliver this?**

Heartist Transforming” - Offering guests a different experience, creating emotion, forging lasting relationships built on courtesies, moments and memories, also means allowing spontaneity, encouraging initiative and letting every employee express their personality.

AccorHotels sees a “Heartist” in each employee — a master of the art of hospitality who serves others from the heart, with curiosity and inventiveness and therefore always strive to:

- Make guests feel welcome
- Make guests feel heart-warmed
- Make guests feel incredible
- Make guests feel like they belong.

There’s so much more to the