Medical Receptionist

We are seeking a Medical Receptionist to join our team to provide a high quality reception service to the Practice. Previous NHS experience or equivalent are desirable together with excellent interpersonal and IT skills.

**Hours**: 18 a week

**Days**: Monday and Friday

**Key Duties and Responsibilities**
- To meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner.
- To direct patients to the appropriate professional; signposting
- Make/cancel appointments for patients, clinical staff and other members of the health care team on the clinical system.
- Know where to find information on the clinical system, to respond to patients queries in a prompt and professional manner
- Deal with patients enquiries in relation to results, and book appointments when required
- Identify carers and enter on the database
- Book appointments and recalls ensuring sufficient information is recorded to enable retrieval of the medical record
- Operate the repeat prescribing system as directed and within the practice policy.
- Process payments from patients.
- Collect any specimens delivered by patients and ensure they are stored appropriately and collected by the hospital and other services.
- Collect external post and forward to medical secretaries
- Work with patients to complete feedback of service to include Friends and Family survey.
- Advise patients of new services to the practice when required.
- Work with the management team to conduct patient audits when required
- To provide administrative support and services to all members of the practice team.
- To open and close the building following the open/closing procedure
- Follows the company standards for ethical business conduct
- Conducts self as a positive role model and team member
- Supports the company ideology, mission, goals, and objectives
- Performs in accordance with the company policies and procedures
- Recognises patients’ rights and responsibilities
- Participates in company, meetings, in training and other activities

**Patient care**
- Ensures that the quality of patient care is in accordance with the established policies and procedures
- Assists the site manager and clinicians in identifying and solving patient-care problems

**Communication**
- Communicates effectively and professionally with patients, visitors, clinicians and co-workers
- Recognise people’s needs for alternative methods of communication and respond accordingly.
- Interacts with others in a positive, respectful, and considerate manner

**Financial practices**
- Uses resources appropriately and avoids wasteful practices
- Promotes cost containment and efficient use of resources
- Makes recommendations for potential cost-effective improvements
- Performs according to established compliance policies and procedures

**Professional competence**
- Welcomes suggestions and recommendations
- Cooperative work attitude toward management, staff, patients, visitors, and clinicians
- Ability to promote favourable company image with clinicians, patients, commissioners and general public

**Equality and Diversity**:
Support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings and priorities
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Maintaining a ‘no blame culture ‘

**Governance**
- All governance processes are adhered to
- Adheres to safety policies and procedures in performing job duties and responsibilities

**Confidentiality**:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, you will have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. You may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

**Health & Safety**:
Assist in promoting and maintaining their own and others’ health, safety and security as defined in t