Enquiries Administrator
5 days ago
Are you looking to kick start your career?
I am looking for a Enquiries Administrator in Baildon, Bradford. You will be working in close harmony with all call centre personnel providing additional admin support with a range of duties and responsibilities. Obtaining, Checking and updating customer records as appropriate. Contacting customers and suppliers to ensure customer demands and expectations are met. Having a commercial awareness and problem solving approach to all call centre processes.
The role
- Co-ordinates all customer and supplier liaison (verbal and written) regarding new sales enquiries to ensure the accurate and efficient creation of nonstandard products and quotations
- To satisfy the need of internal and external customers efficiently whilst prioritising workload in terms of commercial potential and in consideration of the company's desire to reduce overall response times.
- Liaising with relevant sales personnel regarding quotation follow-ups to be expedited within the desired time frame for all quotations within parameters set by the board.
- Report factual and accurate information on quotations to the external sales force and senior management.
- As and when required to over reception
KPIs
- Accuracy of information
- Quality of service
- Maintain good internal relations to ensure consistently high levels of communication
- The control of internal action notes
Experience
- Experience of working in a similar office environment
**Skills**:
- Accurate Data entry
- Able to prioritise
- Good administration skills
- Excellent telephone manner
**Benefits**:
- Pension scheme - contributory
- long service award
- Free car parking
- 12 months no sick extra 1 day
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