Quality Assurance Assessor

1 day ago


StocktononTees, United Kingdom Lemon Business Solutions Ltd Full time

**The Role**

The key focus within this position will be to assess and report on the quality of calls to ensure that calls are dealt with in line with Lemon’s defined call standards. The Quality Assessor will also support to define and implement our internal quality and reporting processes, along with completing administration duties that support the quality process.

**Responsibilities**

Planning and coordinating quality assurance activity for the Client Experience team

Providing feedback to members of the Client Experience team detailing the output of the assessment

Escalating performance and conduct issues identified through quality monitoring to the operational management team for further review

Fulfilling administration tasks linked to the quality assurance process

Ensuring all quality assurance activity and processes support our integrated management system

Experience of assessing the quality of calls, specific to individual clients, ideally within a contact centre environment

Excellent organisation and communication skills

Strong IT skills to be able to support the Client Experience Officer in monthly reporting

**What’s in it for you?**

Competitive rates of pay

6.6 weeks annual leave

Great working environment

**What’s next?**

A covering letter is optional

If you pass the CV stage, one of our recruitment team will contact you to offer you an interview

If you would like more information about the role please call us on **01642 662772**

**Come and join our ‘Zesty’ team**

**Job Types**: Full-time, Permanent

Pay: £25,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking
- Referral programme
- Store discount

Work Location: In person



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