Administration

3 days ago

London, United Kingdom XLN Business Services Full time

Administration

**The Role**:
**XLN are looking for an XLN Pay Sales Support Advisor, who is able to multi-task, motivate and support other team members. This fantastic opportunity will be based in our London office.**

**What’s on offer?**

**A great opportunity to gain extensive knowledge of the XLN Pay product, working within a team that processes high quality sales and delivers excellent customer service**

**Salary: £18,000 - £20,000**

**Benefits**: Health plan, free fruit Mondays, free breakfast on Fridays, additional incentives and social days out.

**The Job**:

- Work towards approval targets
- Liaise with suppliers for order follow-ups.
- Escalate issues with suppliers where orders do not progress correctly
- Telephone activation of customer’s new terminals.
- Communicating with internal and external suppliers to resolve provisioning queries.
- Provide support to the CPS Operations Manager by taking ownership of shared mailboxes.
- Producing daily/weekly/monthly reports for the CPS Operations Manager

This list is not exhaustive and additional duties will be required as necessary.

**Experience/qualifications and skills required**:

- Ability to multi-task, motivate and support other team members.
- Ability to work under time and completion deadlines.
- Take responsibility for own actions and development.
- Actively build positive relationships with service providers and merchants.
- Willingness to take on additional tasks as and when required.
- Good role model, leading by example across the core team and linked departments.
- Demonstrate positive attitude at all times.
- Good Analytical Skills.
- Highly Numerate.
- Ability to work without management.
- Good telephone/customer service skills
- Professional telephone manner
- Previous knowledge of merchant services is beneficial but not mandatory

**The Company**:
XLN Business Services is an award-winning company and the UK’s fastest growing independent telecom service provider focusing on the micro-SME sector. We supply business phone lines, mobile, business broadband, card processing terminals and energy to more than 130,000 customers.

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