Design Researcher

Design Researcher, Wealth and Personal Banking

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced individual to join this team in the role of Design Researcher.

The Design Researcher’s work is to provide answers to the most challenging questions in the product’s design. They reveal what the consumers need from the business’s products by conducting primary research, exploring consumer behaviour and motivation, and working with the Product Design, Product Management, and Product Development (engineers) departments in developing new product features.

In this role, you will:

- Facilitate engagement and collaboration across the business to ensure that the consumers’ needs are understood and considered
- Spearhead the planning and conducting of consumer research at every stage of the product’s lifecycle
- Own Design Research as a discipline and have experience of practicing research at project level.
- Ensures that design research across the project is scoped and supported appropriately.
- Analyse problems and propose solutions beyond initial objectives or requirements
- Challenge requirements and thinking
- Establish best practices, evolve processes, and cultivate community.
- Show agility and creativity in integrating design research into the work, simultaneously offering critique and new possibilities based on reasonable constraints.
- Work collaboratively with other teams to support design research efforts.

Requirements

To be successful in this role you should meet the following requirements:

- Experience of driving global research and initiatives, strategies, vision, goals, and methodologies
- Hold previous experience in both qualitative and quantitative research
- An understanding of digital product design would be desirable
- History of tackling and solving complex design research challenges.
- Ability to communicate effectively with colleagues, clients, and partners.
- Experience conceptualizing and managing design research initiatives from start to finish.
- Strong strategic, analytical, and problem-solving skills.
- Passion for evolving design research methods
- The ability to speak one other language would be desirable but not essential

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

Recruitment Helpdesk:
Telephone: +44 2078328500