Wip Controller

1 week ago

London, United Kingdom Mitie Full time

**WIP Controller Job Description & person overview**

**Position Overview**

The WIP Controller, using the systems and processes, to ensure that the correct information is up to date, to enable accurate and efficient invoicing of all works completed by the team and all additional works quoted are reported to the operations teams and senior management.

WIP Controllers working pattern is Monday to Friday working 8am - 5pm.

**Responsibilities**
- Ensuring that Work Order information is accurately recorded and updated in Maximo to provide robust Management Information
- Deal with communications in a professional and prompt manner.
- Escalate issues with specific jobs, clients, or engineers promptly.
- Ensure full audit trails are maintained and evidenced where required.
- Follow company policies and procedures, at all times.
- Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery.
- Report any issues or training needs to your Line manager and /or via your divisional incident reporting system
- Supporting The Techincal Manager in the building and Maintenance of the Supply Chain, helping ensure account Profitability
- Supports Manager to develop on existing reporting templates for internal and external purposes
- Communicating and working with all operations leads on all changes to ensure finance are charging correctly for all core fees and Contract Variations.
- To ensure that new works and remedial processes are raised for all chargeable works, operated effectively, costs reviewed and refined where appropriate
- Reviewing Additional Works submissions to ensure accurately submitted in line with contractual requirements and NMN approved process

**What we are looking for**
- Have experience working within a service delivery or contact centre.
- Strong organisational skills.
- Ability to prioritise workload
- Analytical ability.
- Possess Intermediate / Advanced Microsoft Office Skills including Excel Pivot Tables and use of CAFM systems for example Maximo.
- Demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner.
- Have the ability to interact and communicate as appropriate with their audience, which will encompass colleagues, engineers, contract and performance managers and third party suppliers.
- Work effectively under pressure within a busy and diverse environment.
- Show a creative approach to analysing and solving problems using technology and reported information.
- Adhere to process and compliance requirements.
- Work well as part of a team.

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