Digital Business Support Officer

**Details**:
**Reference number**:

- 433445

**Salary**:

- £34,362

GBP

**Job grade**:

- Other

**Contract type**:

- Permanent

**Type of role**:

- Other

**Working pattern**:

- Full-time

**Number of jobs available**:

- 1

**Contents**:

- Location
- About the job
- Things you need to know

**Location**:

- Edinburgh

**About the job**:
**Job summary**:
This role will sit within Transformation and Corporate Services (TCS), supporting the Digital Business Partner. TCS are responsible for leading organisation-wide change, and for delivering many of our key digital and development services.

This role along with other digital colleagues will work with all areas of Scottish Forestry (SF) to ensure that digital assets and estate meet the needs of business as well as meeting digital and cyber resilience standards. They make digital and systems decisions; identify emerging technologies and their potential; understand stakeholder requirements and organisational processes and devise options to improve systems; and assess business systems risk and identify mitigation actions.

**Job description**:
The Digital Business Support Officer will work as part of the Transformation and Corporate Services team to support the Digital Business Partner in their activities.

Reporting directly to the Digital Business Partner you will assist in managing the relationships and service level agreement (SLAs) with our main digital service providers, Scottish Government (SG) and Forestry and Land Scotland (FLS), and a supporting role on supplier relationships for other key services focusing on facilitating smooth digital operations. This involves tasks such as managing administrative duties, acting as a liaison between various teams and departments, and assisting in documentation and record-keeping.

The role involves stakeholder liaison, to help understand user requirements, communicate digital changes, and assist in managing relationships with service providers. Providing digital support, advice and assistance to users in accordance with policies, procedures

and information governance best practice, ensuring compliance with standards.

The post holder will be involved in the procurement, physically handle, and facilitate the onward deployment of IT equipment in accordance with SF practices and policies.

Overall, the job encompasses a wide range of tasks aimed at supporting digital initiatives and enhancing organisational efficiency within Scottish Forestry. The post holder will continually adapt to the changing nature of the digital requirements, the products and solutions available, and evaluate their systems of work accordingly to ensure continuous improvement to our Digital Services. While there will be some technical support, your technical knowledge and experience will mostly be used on an advisory basis helping to inform on future developments.

The post holder will provide support primarily to the Digital Business Partner but will also

support the delivery of the activities identified in the digital and data strategy, business model and processes, which in turn, supports our Agency strategies and our business needs.

We work in a matrix style, which means you will be a resource across the organisation, collaborating with (and with potential opportunities to work as part of) other teams too.

**Person specification**:
**Experience**

Essential:

- Organising & Facilitating Meetings
- Effective problem-solving skills
- Experience of delivering Digital support to a diverse group of stakeholders
- Excellent organisational skills, able to plan, organise, manage and prioritise workloads and find efficient ways of managing work

Desirable:

- Experience in inter-organisational working
- Project Support Experience
- Experience supporting digital learning or training initiatives across a business
- Experience of working within the Public Sector
- Knowledge of SG, SF & FLS Systems & Terminology

**Technical**

Essential:

- Advanced use of M365, i.e. SharePoint Lists, PowerApps, etc
- Understanding of GDPR and Information Security
- Awareness of government digital standards
- Awareness of Cyber Security Standards

Desirable:

- Experience of Digital Systems i.e. SharePoint, Service Desk and Document Management Applications
- Familiar with telecom management platforms or portals
- Understanding of accessibility standards for digital content
- Experience of creating digital content
- Familiar with service desk platforms

**Things you need to know**:
**Selection process details**:

- Please see our recruitment portal for further details.

Feedback will only be provided if you attend an interview or assessment.

**Security**:

- People working with government assets must complete baseline personnel security standard (opens in new window) checks.

**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the