Digital Projects Officer

**Digital Projects Officer**

**Line Management Responsibility** NA

**Accountable to** Head of Digital

**Expectations of the Digital Projects Role**

Technology is recognised as an essential tool to enable withYOU to deliver quality Social Care Services successfully.

The role of the Digital Projects Officer is important. Firstly, to ensure that technology accessible and is running smoothly and efficiently on a day to day basis, and secondly to help the organisation fully leverage technical solutions to their full ability whether new or legacy.

The post holder will be assigned a base office but is expected to travel to other locations where required.

**Responsibilities of the Digital Projects Officer**
- Supporting the Head of Digital to deliver withYOU’s Technical/Digital Strategy;
- Work with external IT Service Partners to ensure systems achieve operational, security and performance service level agreements;
- Working on-site where needed and supporting resolution of technical problems as quickly as possible;
- Where required set up and maintain PC's, Laptops, Mobile Phones and other various hardware devices in line with withYOUs standard device configuration and warranty agreements;
- Maintain the IT device inventory ensuring clear visibility of warranty information;
- Providing and supporting both new and legacy technologies, such as Microsoft 365, that enable staff to collaborate and communicate across the public sector and beyond;
- Participate in the investigation of new and innovative technologies to deliver improvements, savings, and efficiencies;
- Delivery of small to large scale solutions for customers
- Help to establish a Digital Champions framework within the organisation to support the organisation to become more digitally capable.

**Joint Working**
- Develop and maintain relationships with staff internally to ensure that IT system operate in line with organisation operational requirements;
- Attend Digital Champion workgroups;
- Represent withYOU externally, as required;
- Contribute to task groups where appropriate;
- Liaise with IT Service providers, as appropriate.

**Equality, Diversity and Inclusion**
- Represent and protect diversity through valuing everyone’s contribution, by integrating diversity into all that you do and promoting its core values.

**Self-Management**
- Deliver the vision and values of withYOU
- Use own initiative to manage time effectively, keeping all work up-to-date and prioritising to ensure that the most urgent is dealt with first
- Able to work on a hybrid basis typically spending a minimum of 3 days a week at the base office, or an office hub.
- While assigned to a base office there will be a need to travel to other withYOU locations depending on assigned work.
- Create an image of cooperation, respect and goodwill in every aspect of your work
- Recognise that you are accountable and responsible at all times in your role
- Record information as required and adhere to withYOU policies, procedures, guidelines and protocols
- Adhere to withYOU and Service specific procedures, guidelines and protocols
- Be aware of current Health and Safety policies
- Undertake such additional duties, as directed by their line manager or other staff if appropriate, as would reasonably be expected of someone at this grade. These duties may be undertaken at the post holder’s principal place of work, or at any other relevant office

This job description is not an exhaustive list of tasks.

**Please note**:
It is withYOU’s policy to encourage the personal development of staff. with YOU will support staff in line with the requirements of the job and the responsibilities of the organisation;
All staff will attend statutorily required training and have access to training appropriate to the requirements of the role and their personal development.

Person Specification

Digital Projects Officer

**Education and/or Professional Qualifications**

Essential
- IT based qualification
- Knowledge of Microsoft 365
- Knowledge of Window 10 and Windows 11
- Able to do basic diagnosis on IT devices/systems

Desirable
- One year of working experience in an IT Support role
- Experience of Microsoft Power Tools

**Experience & Skills**

Essential
- Able to demonstrate a natural enthusiasm for technology.
- Able to communicate technical solutions without the use of excessive technical jargon
- Analytical skills able to successfully diagnose technical issues
- Capable of interpreting when to fix and when and to escalate
- Able to work independently as well as part of a team
- Excellent presentation and communication skills.

Desirable
- Experience working within a social care organisation.**withYOU**

We are a charity with decades of experience supporting people across Scotland, providing those who need us with support that ranges from Mental Health, Learning Disability and Neurodiversity, Youth and Adult homelessness and Older People services.

**Why work with us?**

We have the following