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Customer Service Representative

2 weeks ago

Preston, United Kingdom GURLER MAE Full time

**Customer Service Representative - Finance Sector**

**Location**: Preston
**Type**:Full Time - Office Base Night Shift

**Salary**: £23,308

**Shift**:
2 pm - 10.30 pm

**Client Profile**:
Gurler Mae is proud to announce, that we are searching for a **Customer Service Representative **on behalf of our client.

This opportunity is offered on a full-time and permanent basis.

This is a Night Shift role working in the Office in Preston.

As a **Customer Service Representative ,** the role involves contacting customers to create a promise to pay date for their invoices. New invoices can be sent and changes in details discussed at this point if necessary.

**Primary Duties**:

- Experience working in a Credit / Collections environment
- Excellent verbal and written communication
- Fluent in English and Portuguese (verbal & written)
- Good computer skills (Microsoft Word and Excel)
- Sound judgment and decision-making
- Analytical and problem-solving
- Attention to detail
- Ability to multi-task and set priorities
- Motivated to exceed performance measures
- Able to work in a fast-paced, high-pressure environment
- Actively participate in team-building activities

**Personal Specification**:

- Fluent in Portuguese and English
- Be an excellent communicator with an enthusiastic attitude.
- Positive, with a motivated attitude toward customer service and the willingness to learn how to provide outstanding service.
- Excellent interpersonal skills and telephone manners.
- Confident, positive, proactive, and dynamic.
- Able to work as part of a team as well as to take own initiative.
- Able to work under pressure in a fast-paced environment
- Attention to detail, curious thinker, and good listener.
- Previous experience with telephones is a great advantage.
- Good manners
- Some analysis - working out payment dates, and different time zones (e.g. only calling people in the East earlier in the day as they are ahead of the UK)

**Benefits**:

- Casual dress
- Company events
- Employee discount
- Free Parking
- On-site parking
- Referral programme

**Schedule**:

- 8-hour shift
- 2 pm - 10.30 pm
- Monday to Friday

**To apply**:
**Job Types**: Full-time, Permanent

Pay: From £23,308.00 per year

**Benefits**:

- Casual dress
- Company pension
- Free or subsidised travel
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Night shift

Supplemental pay types:

- Performance bonus

Application question(s):

- Are you happy to work night shift from 2.30 pm - 10 pm?

**Experience**:

- customer service: 1 year (required)

**Language**:

- Fluent Portuguese (required)
- English (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person