Customer Service Representative

1 week ago

Preston, United Kingdom Launch Group Full time

The Launch Group are currently recruiting for Teleperformance to find enthusiastic Customer Service Representatives.

**Location**: Work From Home

**Hours**: Full Time

**Day to day responsibilities of the Customer Service Representative**
- We have an exciting opportunity to start working as part of one of our most prestigious clients.
- Be first line support for all telephone enquiries, responding to all queries in a polite and professional manner - from general enquiries to complaints handling
- Energetically and enthusiastically work as part of a high performing Customer Operations team
- Consistently put our customers first and build their trust, taking full ownership and use initiative to resolve customer queries within first contact resolution and deliver a personal service
- Pro-actively identify the best solutions for each customer that will also create value for the company and actively develop the brand
- Deliver a service where empathy and building rapport are central, that will delight our customers and put them at ease
- Adhering to company and industry standards
- Follow all GDPR regulations whilst maintaining first class customer service

**Benefits of being a Customer Service Representative**
- 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
- Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
- Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP And £300 for your friend too
- Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub
- Life Assurance Cover & Pension Scheme
- Length of Service and monthly recognition awards
- Opportunities for career development and progression

**Skills needed to be a Customer Service Representative**

We are looking for the following skills and attributes:

- Strong verbal and written skills with the ability to show attention to detail
- Ability to establish collaborative customer relationships in a fast-paced environment.
- A good attitude and the ability to interact with lots of different people.
- Professional and friendly telephone manner
- Customer Service experience
- Experience of working in a target driven environment to a high standard.
- PC skills, and the ability to navigate multiple systems competently, with ease.
- A good consistent typing speed
- Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
- Able to work within a fast paced, engaging environment

**If you have any questions please call The Launch Group on 0191 261 8456**

**Salary**: £10.42 per hour

**Benefits**:

- Company events
- Company pension
- Store discount
- Work from home

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (required)

Work Location: In person

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