Customer Service Advisor

1 week ago

Lichfield, United Kingdom DeMontfort Fine Art Full time

DeMontfort Fine Art, Clarendon Fine Art and Whitewall Galleries are the world’s largest and fastest growing network of contemporary art galleries. Our mission is to make beautiful artwork accessible to an ever-increasing audience of customers. As we approach the opening of our 80th Gallery, we continue to pride ourselves in delivering an exceptional customer experience. Our business embraces those who have a wealth of personality and motivation, and in return offer exciting career opportunities in an inspirational and expanding environment.

Reporting into the Head of Client Services, you will be responsible for the administration of Client Services, you will be supporting the Client Services Department and our Retail Galleries with their day to day queries.

**Key responsibilities**:

- Support fulfilment of art purchased UK and Internationally.
- Support our retail galleries with any queries.
- Monitor the Client Services inbox.
- Managing off-loads and their order book.
- Support the client service department.
- Conclude client calling regarding complaints, queries, damages and deliveries.
- Record status of complaints on internal systems.
- Produce reports to detail status of complaints.
- Liaise internally and externally to resolve complaints.
- Managing expectations on lead times.
- Liaise and arrange overseas deliveries and collections DHL/TNT.
- Work on our ‘Live Chat’ feature.
- Manage our Google Reviews and Trustpilot pages.

**You possess**:

- A professional telephone manner.
- Good IT skills and will have worked on Excel, Word and Outlook.
- Experience with varied IT systems.
- Can prioritise a busy workload.
- Excellent communication skills, both verbal and written.
- Customer service experience.
- Problem solving skills.

**Working hours**:

- Monday to Friday: 9am - 5:30pm (1 hour lunch).
- You will be required to work the occasional weekend on a rota basis with the rest of the team. This will be paid at an overtime rate or given as days back in lieu.

**Why choose us?**:

- Hybrid working: 3 days in the office and 2 days working from home, after the training period.
- 33 days annual leave (including Bank Holidays).
- Overtime and bonus opportunities.
- Contributory employee pension scheme.
- Enhance your skills with us - develop and advance your career with promotion and progression opportunities.
- Be sociable with us - join the wider company at social events throughout the year.
- We care about you - we offer a 24/7 helpline for you and your relatives, somebody to talk to, mental health assessments and action plans for short term counselling.
- Sell Artwork, buy artwork - as a thank you we offer a fantastic employee discount scheme of up to 50% off.
- Employee PERKS - we offer you benefits and discounts including food, drink, retailers and fun days out
- Reduced priced gym memberships through our employee perks scheme.
- Stay hydrated - free refreshments for all of our staff.
- Milestone rewards to celebrate your big life events both inside and outside of work.
- Seasonal ‘Thank you’ gifts from the company throughout the year.
- Free HQ and Operations parking.

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