Customer Service Advisor

2 weeks ago


Lichfield, United Kingdom People Solutions Group Limited Full time

What's in it for me?

People Solutions are seeking experienced Customer Service Advisors to join a forward thinking organisation. The focus will be to deliver a high-quality, telephone-based sales through service experience to customers.

You will provide first line contact support to new customers, accurately taking details and inputting onto the database.

The role is 38 hours per week, with work on a rotational shift basis, with shifts between 8.00am-8.00pm Monday
- Saturday on a rotational basis. Occasional Sundays and Bank Holidays may also be required

The salary is £21,800 plus annual bonus up to £3000 including 22 days holiday (plus bank holidays), rising to 27

Day to Day Duties

To effectively process and manage customer calls in line with business requirements.
- To proactively communicate with referral partners
- To update the BackOffice system with accurate clear records
- To deliver excellent customer service, supporting internal and external processes to help provide a smooth service
- Effectively using open questioning, active listening, and empathy skills

Essential Skills

Tenacious, personable and with good levels of emotional intelligence, resilient and have a keen attention to detail
- Demonstrable experience of working in a fast paced, target driven customer focused environment.
- Previous soft sales experience would be beneficial but not essential.
- The ability to learn new processes quickly and efficiently. Competent with using (MS Office) MS Word, Excel and learning new systems.
- Excellent verbal and written communication skills, persuasive and assertive with the ability to capture clear logical information.

Desirable Experience
- Able to work on own initiative as well as support the team and departmental goals and objectives.
- Results driven with demonstrable experience of achieving against targets.

What training is provided?

Training is 13 weeks office based

Contact

Phone:



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