Customer Service Advisor

6 days ago


Lichfield, United Kingdom Walkers Transport (Group) Full time

Job description

**Role: Customer Service Advisor**

**Excited about Transport? If so, come and join the Can Do. Company**. Founded in 1979, Walkers Transport is today one of the UK’s leading transport solutions providers, moving over 1.2 million pallets each year. Our Can Do. philosophy encompasses the values of making time for our people and engineering a positive working environment where honesty, respect and fun is at the centre of all we do.

**Depot**:
Fradley, Midlands

**Benefits**:
**Salary**: = £22,971

Holidays: 33 days - including bank holidays

BUPA cash plan

Scottish Widows pension which includes death in service insurance.

Onsite training

Full uniform and PPE

Full induction with our inhouse trainers

**Role Details**:
We have a great opportunity for a Customer Service Advisor to join our business in Fradley

In this role you will be working in a busy Customer Service office and you receive full in house training in order to achieve the following responsibilities:
Duties will include:

- Liaising with suppliers for service and delivery queries
- Recording issues on the customer service log, analysing data, and making or initiating procedural changes to avoid future repetition
- Processing replacement orders, discounts, refunds, and returns
- Administration support for all departments
- **Desired skills**:

- Excellent communication skills to internal and external clients and staff
- Ability to maintain a highly organised manner
- Influencing skills, can provide clear explanations
- Ability to handle conflicting situations with care, strong minded attitude
- Good written and verbal English
- Computer literate
- Work unsupervised under own initiative
- Listening skills
- Good understanding of percentages
- All other reasonable duties as delegated by the Customer Service Manager.

**Skills & Experience**

Required:

- GCSE (or equivalent)

**Hours**: Working Monday to Friday, 10am-6pm

**Job Types**: Full-time, Permanent, 1 in 4 Saturdays paid on top of salary pro rota

**Salary**: £22,971 per year

**Job Types**: Full-time, Permanent

Pay: £22,971.00 per year

**Benefits**:

- Company events
- Company pension

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person



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