Listing Officer

Salary
- £27,223 - £28,613

Number of jobs available
- 1

Detail of reserve list
- 12 Months

Region
- South West

City/Town
- Bristol

Building/Site
- BRISTOL CROWN BRISTOL, BS1 1DA

Grade
- EO

Organisation Grade for MoJ
- EO

Post Type
- Fixed Term

Duration of appointment
- Up to 18 months

Working Pattern
- Full Time, Part Time, Part Time/Job Share, Flexible Working

Role Type
- Operational Delivery

Job description
- **Successful applicant must be able to work a full day on a Monday and a Friday as a minimum requirement.**

**Job Title: Listing Officer**

**Grade: EO**

**Overview**

HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. We provide support for the legal system across England and Wales, along with non-devolved tribunals in Scotland and Northern Ireland, ensuring justice works for everyone.

Our Justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society. It protects some of the most vulnerable people in our communities, from families in crisis to claimants and commercial businesses. We have a responsibility to deliver a Justice system that is accessible to everyone and operates efficiently

**The key purpose of the role**
- Be responsible for the efficient use of courtrooms and court staff through the effective listing and control of court business.
- To assist in the delivery of performance against targets.
- Make practical use of Standard Operating Procedures (SOPs) and other continuous improvement tools.

**Key responsibilities**:
**Operations**

**Listing**
- To ensure effective allocation of hearing dates in order to meet required targets and user requirements.
- Liaise regularly with Judges to discuss their listings, providing judicial support, and best practice.
- Check Itinerary and availability fully
- Prepare daily lists to ensure effective use of judicial time and parties advised if cases unassigned (if appropriate).
- Publish Daily Cause List and update as required. Provide relevant copies of lists ensuring confidentiality maintained.

**Public law case Progression**
- Ensure that public law cases are managed in accordance with the Public law Outline.
- Cases progressed to achieve the earliest possible resolution. Cases allocated on a reasonable basis, to FDLJ or nominated Judge.
- 1st appointment/directions listed to The President or Hedley J, if required
- Work closely with Judiciary to resolve problems or take remedial steps to ensure compliance with orders
- Work closely with family agencies to assist in ensuring readiness for hearing.

**Statistics**
- Compile Daily Stats 10 - judicial in conjunction with Head of Division and HCJ clerks.
- Record and monitor daily Disposal statistics, ensuring complete record maintained.
- Record and input weekly OPT data in a timely manner, checking accuracy of data with colleagues.

Customer Service/DCO- To provide a helpful and polite service to our customers at the Public counter and on the telephone.
- To provide a prompt and professional reply to our customers.
- To deal with customers complaints quickly.
- To provide support and guidance to Judges clerks and judiciary, in practice and suggest best course of action.
- To process video and telephone link requirements ensuring proper use and availability before confirming hearings

**Correspondence**
- To process correspondence within the office to a high quality and output.
- Log all documents received, file movement and box work.
- Urgent box work identified and clearly marked, with clear explanation of judicial requirements.
- To provide written and verbal advice to queries from staff and HMCTS users.
- Contribute to the delivery of operational, performance and service standard targets.
- Provide statistical data for the management team and judiciary.
- Deal with any accommodation issues that arise and liaising with estates/ facilities and/or contractors as required.
- Contribute to the business plan, with particular focus on the team's area of work.
- Monitor and proactively report on HMCTS assurance programme and contribute to ongoing development.
- Ensure the risk management system and standards are applied by all staff in line with HMCTS/MOJ policy.
- Alert others, as appropriate, to risks which are not capable of local resolution.
- Deputise for the Delivery Manager as necessary.
- Deal with customers and complaints and address root causes of complaints.

**Team leadership**
- Lead a team of staff ensuring that its members are organised, and fully skilled to meet their work objectives. Effectively managing both team and individual performance, addressing any issues as they arise, in line with HR policy.

**Processing and managing casework**
- Work with staff to ensuring that casework is appropriately managed, providing advice where process deviations have occurred.

**Calculations and analysis**
- Identify and implement solutions to local problems, referring more complex problems to a Cluster Delivery Manag