Service Designer

1 week ago

West London, United Kingdom Lorien Full time

**Service Designer - Financial Planning / Analysis experience**

**6 Months initially - West London**

**Inside IR35**

My client a top pharmaceutical company are looking for a Service Designer with Financial Planning / Analysis experience join their team on a 6 month initial contract. Please note if successful you will need to set up via an Umbrella Company/PAYE.

**You will be responsible for the following;**
- Lead the multi-discipline 'Paying Suppliers' team through a human-centered design process for both discovery and/or delivery projects
- Drive a human-centered design process across all project phases, from framing innovative service opportunities to coordinating service delivery implementation
- Uncover human needs through research, develop deep insights, generate business, product and service concepts, and envision how people will interact with them
- Plan, design, facilitate and synthesise co-creation workshops (e.g., service ideation sessions, customer journey mapping etc.)
- Prioritise business, product & service concepts or development backlogs using appropriate strategic frameworks and articulate recommendations and roadmaps
- Make business, product & service concepts tangible and compelling through visual narratives, protypes and videos**_ _**

**Key skills & experience**
- Extensive Service Design, System Design and Design Strategy experience
- Hands-on experience designing and conducting quantitative and qualitative research - in either a customer experience (CX), employee experience (EX) or user experience (UX) capacity
- Experienced facilitator - with ability to design and deliver hybrid workshops that generate value-add outcomes for stakeholders. Confident using digital collaboration tools (e.g., Mural, Miro)
- Proven record of building stakeholder relationships / partnerships and ability to influence senior leaders (VP level and above)
- Skilled at working in the detail, whilst simultaneously able to communicate key messages in an effective inspiring and storytelling way.

This is a contact role for a Service Designer working for a top company based in West London. To apply, please send a CV or call to discuss options.

**IND_PC2

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