Patient Booking Administrator

**Job title**

Patient Booking Administrator

**Salary**

£23,000 - £26,500 dependant on experience

**Contracted hours**

40 hours per week exc. 1-hour unpaid break

**Other particulars**

N/A
Organisational Arrangements
Staff member accountable to: Service delivery manager

Key working relationships: Regional lead nursing team, Senior nurses for governance, Site nurse in charge, Clinical Leads, Client clinical and nursing leads, Service delivery managers
Role Summary
This is a client site based role and is a critical member of the non-clinical function. The main areas of accountability:
Checking patient referrals - checking referrals made from either other acute service teams or GPs for patient suitability to be seen within Remedy Healthcare clinical units

Patient booking and appointment preparation - contacting suitable patients to offer appointments in line with trust/health board policy and recording outcome of booking contacts on Remedy and client systems. Ensuring that patients receive and understand all required information and medications in advance of their appointments and escalating clinical queries to a member of the nursing team

Patient correspondence and contact management - ensuring that all contact received and made with patient is logged and administered in line with required process

Clinical list preparation - preparation of patient notes and historical health information in readiness for appointments to be conducted. This may at times be required with short notice

Outcome reporting - accurate and timely reporting of the outcomes of appointments to ensure that where required, follow up clinical activities are scheduled and to facilitate the billing of services from Remedy Healthcare to Trust/Health Board clients

Audit support - provide support to clinical function in audit activities which may include checking historic patient outcome data or assisting in the stock piling/ordering of equipment and medical consumables

Activitely engaging and contributing in the continuous improvement of care within Remedy by identifying operational and policy related changes

Commitment to improve skills levels and knowledge for yourself and colleagues members within your portfolio of contracts

**ADDITIONAL REQUIREMENTS**

**REMEDY CULTURE AND BEHAVIOURS, EQUALITY AND DIVERSITY**

All staff members have a responsibility to treat all colleagues and clients with respect, and to ensure that the work environment is secure, mutually supportive and free from harassment and discrimination on any grounds, notably around: age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion and belief and sexual orientation. All staff members have a duty to report any incident which contravenes this to their line manager.
**RISK MANAGEMENT/HEALTH & SAFETY**
The post holder has a responsibility to themselves and others in relation to managing risk, health and safety and will be required to work within the policies and procedures laid down by the Company.
**COMMUNICATION**
All Employees must adhere to the various Policies and Procedures.
**INFORMATION GOVERNANCE**
All staff have a legal responsibility to ensure that Information Governance (IG) policy is followed at all times. The main responsibilities comprise of:
**IG Confidentiality and Security**

In the course of work, you will have access to confidential information. This may include information about individual patients or staff or relate to suppliers or Trust business affairs. All staff have responsibility for the security of this information, which must be protected from loss, destruction or unauthorised disclosure. Any unauthorised disclosure will be deemed unlawful and will be considered gross misconduct.

**IG Training**

All new staff must receive mandatory Information Governance as part of their induction.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: £23,000.00-£26,500.00 per year

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

COVID-19 considerations:
As a hospital based role you will be required to comply with all local policies and procedures in relation to infection prevention

Work Location: One location