Bookings Administrator

2 weeks ago


Newport, United Kingdom Serco Plc Full time

**Location**: Lilleshall National Sports & Conferencing Centre, Shropshire, TF10 9AT
**Job type**: Permanent
**Working Hours**: 39 hours per week, Mainly Monday to Friday
**Salary**:  £23,264.07 per annum + Excellent benefits

Here at Lilleshall our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Bookings Administrator to join the centre.

Lilleshall is one of Sport England's National Sports Centres and is home to a number of National Governing Bodies of Sport. Lilleshall provides excellent facilities to Britain’s leading sports men and women. We are also a Conferencing and Event Centre, boasting a large number of recently refurbished rooms and outdoor spaces for weddings, corporate events, and team-building days.

As the Booking Administrator, the purpose of your role is to support an effective and efficient on-site bookings administration and co-ordination function.

Working in a small team you will be a point of contact within the bookings team for other departments and be pro-active and attentive, at all times, delivering high standard of customer service, when liaising with suppliers or clients. You will deal with customers over the phone, online and face to face for all enquires in a professional manner. You will make bookings as required for community sports, onsite partners, NGB’s, Corporate customers and Casual bookings for both facilities and accommodation. Other parts of the day-to-day responsibilities include updating sales tracker, sending quotes, producing reports and reception cover when needed.

You will help in facilitating a safe, fun, and professional working environment with excellent development opportunities and working for a company that recognises your contribution.

About you

To be considered for this role you will need to have previous admin and customer service experience.

Why Serco

**Meaningful and vital work**:  Working within Leisure at Serco means that you’ll play a critical role in ensuring that the communities we serve receive exceptional service and you’ll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.

**A world of opportunity**: It takes a diverse team to support our Leisure business and we’re big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you’ll find all the opportunity you need to evolve your career.

**Great people**: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work.

What we offer
Free membership at the Centre plus heavily discounted use of classes and facilities
Free safeguarding training and DBS check
Excellent Development and Training Opportunities
6% employer matched pension contribution
20 days annual leave (21 days after 1 year) + Public holidays
Life assurance up to 2x base salary
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