Application Support Consultant Apprentice

3 days ago

Swindon, United Kingdom ESTIO TRAINING Full time

Swindon
- Posted 35 seconds ago

**Culverdocs**

**Level 3 Digital Support Technician**:
**Company: Culverdocs**

**Full Address: Park House, Church Place, Swindon, Wilts, SN1 5ED**

**Weekly Hours Worked: 37.5**

**Salary: £20,000**

**About the company**:
We specialise in bespoke web and mobile app development, support, and tailor-made solutions including our own Software-as-a-Service (SaaS) product called Culverdocs. We take pride in offering a personalised service to clients of all sizes, ranging from 1 to 1,000+ employees.

**Brief job description**:
Estio Training have an exciting new opportunity for an Application Support Consultant Apprentice with Culverdocs, a data-capture partner and digital systems provider based in Swindon.

**Your duties and responsibilities in this role will consist of**:

- Actively monitoring the service desk tickets, creating, responding, and closing tickets based on the client feedback.
- Ensure high client satisfaction by consistently delivering proactive and reactive support.
- Collaborate closely with clients to understand their specific requirements and design tailored solutions using the platform.
- Perform system configuration and setup based on client requirements, ensuring accurate and efficient implementation.
- Take part in discovery sessions with clients to gather and understand their business processes and data capture needs.
- Collaborate with the technical and development team to communicate client needs and provide feedback for platform improvements and escalate where necessary.

**Qualifications**:
5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

**Skills Required**:
**Personal qualities**:

- **Loves animals: We have 2 super friendly office dogs, who come into the office 1 to 2 days a week and expect a lot of fuss and attention.**

**Future prospects**:
The role offers a permanent role upon completion of the apprenticeship depending on performance.

**Training to be provided**:
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Digital Support Technician, with training in how to:

- Helpdesk Operations and Functions.
- Maintaining Digital Systems and Services
- Fundamentals of Digital Systems.
- Administration of Digital Systems and Services.
- Change Management.
- Teamwork and Communications.
- Introduction to System Security.
- User and Stakeholder Training.
- Working in Digital Support.
- Data Operations and Security.
- Pathways and Career Progression.

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