IT Apprentice

Join our Team as an IT ApprenticeLocation: SwindonSalary: Apprentice wage 7.55 per hour for first 12 months of trainingHours: 37.5 hours per week shifts between 8am - 6pmAbout the role:Are you ready to kickstart your career in IT support As an IT Apprentice at Onecom youll provide remote and on-site IT support for Macs PCs servers Microsoft 365 and various associated software. Youll develop essential skills in fault finding diagnostics and system maintenance while ensuring high levels of customer service. If you have a can-do attitude and a passion for IT this apprenticeship is for youWhat makes you a great fit:Excellent interpersonal and customer-facing communication skillsStrong organisational skills with the ability to remain focussed under pressureActively maintain technical knowledge of current IT technology offerings and solutionsProactively research and find solutions for customer issuesAbility to work flexibly in a high-pressure fast-paced environmentKey responsibilities:Provide technical IT support ensuring customers are dealt with promptly and within SLAAccurately log customer incidents and requests within the CRM assessing ticket severityProvide technical expertise to resolve customer incidents and service requestsMaintain a high level of customer service for incidents and service requestsUpdate the CRM effectively and manage customer ticketsDevelop and maintain excellent relationships with customers becoming a trusted source of adviceCollaborate with ITMS Service Desk members to provide outstanding serviceContinue personal development through training on relevant products and business knowledgePerks for our People:Holidays: 25 days bank holidays and buy/sell optionsOther Leave: Birthday day off 12 paid hours for flexible use Volunteer dayEV Scheme: Lease a brand-new electric carLifestyle: 9% combined pension contribution and 4x salary life assuranceRewards: Quarterly and annual employee awards discounts on techSocials: All-expenses-paid company eventsDevelopment: In-House Training AcademyWellbeing: 24/7 access to mental health support Calm App discounted gym membership cycle to work scheme free breakfast & fresh fruit eye-care vouchers financial wellbeing supportWho we are:Onecom is an award-winning provider of Communication Technology trusted by UK organisations to deliver Simply Brilliant Customer Experiences.Our values:We champion our values in everything we do: Innovation Integrity Ambition Knowledge Inspiration.ED&I:We are committed to equity diversity and inclusion and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives. Key Skills Anti Money Laundering,Healthcare Attorney,Desktop Support,Data Entry Operation,Home Care,Adobe Photoshop Employment Type : Full Time Experience: years Vacancy: 1