Administrator Coordinator

CAMHS Learning disabilities team is a multidisciplinary team specialising in the provision of high-quality assessments and evidence-based treatments for children, young people and their families presenting to the service with moderate to severe mental health and/or complex and challenging behaviour problems

An opportunity has arisen for a Band 4 Administrator to provide support to the CAMHS LD team.

**Career Progression pathways and development opportunities**:
We are committed to getting the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties.

**Flexible working**:
We are proud to offer agile and flexible working opportunities as part of our new ways of working, and we are happy to talk flexible working at the interview stage.

We are seeking an Administrator Coordinator to provide support to the LD team working with families in the London Borough of Sutton, Merton, Wadsworth, Kingston & Richmond.
- Demonstrable and strong experience of administrative & secretarial work, managing a busy and deadline demanding workload
- Experience of dealing with people at a senior level
- Experience of taking formal minutes
- Intermediate, recent and demonstrable IT software experience
- Experience of using initiative and enthusiasm to problem solve/develop the service with Knowledge of a clinical management information system, database or similar
- Knowledge and understanding of a range of secretarial procedures
- Knowledge of Health and Safety in the workplace
- Intermediate computer skills with Microsoft packages for example, Word, Excel, Outlook, PowerPoint
- Ability to plan, prioritise and organise a number of activities including diary management and continually reprioritise to meet tight, conflicting and often changing deadlines
- Ability to data input and manipulate data on computer and information systems e.g. Excel

We are Proud to Belong at South West London and St George’s Mental Health NHS Trust.

We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as ‘good’ - we aspire to be ‘outstanding’.

This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services.

We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.

We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.

**About our locations**:
Springfield University Hospital, Tooting

Our largest, 19-ward site is in Springfield Village, created following our £150m investment into two new world class mental health facilities. A 32-acre public park, shops and cafes are coming soon. Close to shops, cafes and Tooting Bec on the Northern Line plus Earlsfield and Tooting rail stations and bus routes.

Administrative
- To be responsible for ensuring the data on the required electronic patient care record or Local Authority systems, if required, is accurate and up to date. The post holder will review the Trust dashboard or extract routine data for the Trust and/or team members. To address and alert teams to errors and problems as they arise.
- To support team members in being able to access basic information held on My Dashboards and Pulse
- To ensure that all service users patients and visitors are received in a courteous and efficient manner, covering the outpatient reception when required.
- To be responsible for ensuring referrals to the teams are processed efficiently. Responding to urgent referrals when necessary and making sure they are passed on to the duty team
- To facilitate effective communication within the team by providing team members with messages and information.
- To ensure that all telephone enquiries to the team are handled politely and sympathetically, ensuring that all messages are passed on to the appropriate person in a timely and accurate manner which may often involve dealing with difficult and distressed patients on the phone or in person.
- To support the administration of multi-agency meetings, panels, Safeguarding Meetings and forums as required to attend, including the preparation/distribution of agendas and associated papers, formal minute taking and follow up actions and distribute these as appropriate.
- To maintain confidentiality at all tim