Administrative Coordinator

**WHO WE ARE**:
A21 is a nonprofit organization fueled by radical hope that human beings everywhere will be rescued from bondage and completely restored. We are the abolitionists of the 21st century, and we work to free people in slavery and disrupt the demand.

For 16 years now, we've rolled up our sleeves and set our feet to action. Why? Because in a single moment a number can turn into a name, a tragedy into a victory, and a belief into an action.

Freedom. That's our goal for every human being on the planet.

**OUR MISSION**: Abolish slavery everywhere, _forever_.

**WHAT WE ARE LOOKING FOR: Administrative Coordinator**

**JOB PURPOSE**

This role serves as a central point of contact for the London office and is responsible for managing and coordinating office logistics, handling administrative needs, processing expenses, performing basic bookkeeping, and liaising with the finance team. Additionally, this position oversees volunteer recruitment and management, as well as building and maintaining relationships with financial partners and supporters.

**MAIN RESPONSIBILITIES/ KEY DUTIES**

**Financial Administration**
- Process incoming funds, cheques, and banking transactions at the A21 UK Office (under the oversight and approval of the Finance Director)
- Manage and track receipts and expenses for the UK office
- Submit invoices directly to the EU Accountant
- Handle additional accounting tasks as assigned by the International Accountant, beyond regular weekly check processing and company matching programs
- Maintain consistent communication and reporting with the EU Accountant and Finance Team

**Office Administration**
- Assist with financial supporter care, maintaining regular communication and contact in line with our outreach strategy and GDPR compliance.
- Plan and schedule weekly team meetings, coordinating with UK and international staff to facilitate hosting, training, team-building activities, and interdepartmental knowledge-sharing.
- Provide administrative support for supporter relations, including managing fundraising pages, handling failed payments, processing donations, sending thank-you cards, and maintaining our CRM (Clarety) accounts.
- Assist with correspondence and inquiries for key campaigns, including End of Year Giving, Christmas Hamper Project, Birthday Campaigns, Walk For Freedom, and Can You See Me?
- Oversee the office filing systems, ensuring all files are organised and compliant with A21 policies and guidelines.

**Volunteer Coordination**
- Manage volunteer recruitment, onboarding, and task assignments for A21 UK, updating and developing the volunteer programme to meet evolving staff needs and event requirements.
- Oversee volunteer activities and support recruitment efforts for the A21 UK Office.

**Data Management**
- Maintain and update our partner database, ensuring communication preferences are current and accurate per the A21 Global Data Processing Policy.
- Record all necessary information in our database in accordance with data protection policies, helping maintain the integrity and accuracy of supporter and partner data.

**PERSONAL SPECIFICATIONS - Qualifications, Experience, Knowledge & Skills**

**SKILLS & ABILITIES**
- Excellent verbal and written communication skills, including the ability to produce reports, update files and other materials for a variety of audiences
- Advanced use of Google Docs and sheets
- Ability to work under pressure, meet deadlines and think strategically
- Highly detailed oriented
- Organised and able to accomplish extensive administrative goals
- Experience working with databases
- Strong multi-tasking skills
- Ability to work independently
- Excellent people and interpersonal skills
- Ability to work with people from different cultural/ ethnic backgrounds
- Excellent time management skills
- High degree of integrity; maintain confidential information; able to act with tact and discretion

**ESSENTIAL KNOWLEDGE & EXPERIENCE**
- Experience of accurate record-keeping, report writing, and case file management
- A track record of successfully developing positive, productive and collaborative working relationships with external agencies
- Understanding of database or capacity to learn database
- Experience with complying with company policies and procedures
- Commitment to equality and diversity

**EDUCATION**
- Educated to degree level

**VALUES**
- Demonstrated ability to uphold, safeguard and promote the organisation’s values and philosophy relating particularly to ethics, integrity, and corporate social responsibility.