Income Officer

6 days ago

Liverpool, United Kingdom RWinvest Full time

This role will sit within Legacie Management & Lettings, part of the Legacie group of companies. Legacie prides itself on providing development opportunities for investors, where we provide an end-to-end service, covering the physical construction of the development through to the finding and managing of tenants within the properties.

Legacie is experiencing rapid growth as it continues its impressive and exciting journey, and as a result we are pleased to be able to create this new key role which will form part of our continued expansion plans.

This role is an integral one within the company and the income officer will be responsible for ensuring we maximise the collection of all rental, service charge and ground rents income along with other fees and charges due to the company, whilst proactively pursuing any outstanding income recovery.
- Working proactively to maximise income recovery, through a preventative approach, and seeking to minimise rent, service charge, ground rent and other fee related debt
- Regularly reviewing all income accounts
- Contacting customers by telephone and through our digital platforms
- Discussing repayment options and make, sustainable arrangements
- Achieve business targets in relation to collection, debt prevention
- Managing the collection of charges for communal heating systems
- Issuing Service Charge and ground rent demands
- Processing any invoices received for service charge functions
- Day to day management of the company’s Direct Debits process
- Ensuring that processes, policies, and procedures are adhered to and to contribute to any reviews of policy and practice.
- Providing regular performance reports to management
- Dealing and responding to queries raised
- Other ad-hoc duties as required

**We are looking for someone with the following attributes**:

- Strong experience of collections
- An individual who is resilient, well organised, and able to handle both challenging and sensitive conversations with customers.
- Exceptional communication skills both verbal and written
- Exceptional time management and organisation skills
- The ability to manage their own workload
- A team-player prepared to go the extra mile

**Salary**: £23,000.00-£25,000.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- Accounting: 2 years (preferred)

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