Customer Service Agent

2 days ago

Warrington, United Kingdom Medline Europe Full time

**Purpose**

**Activities and responsibilities**
- Accountable for taking customer orders, tracking shipment and on-time shipment of orders
- Responsible for solving problem situations by taking the necessary steps
- Provides proactive information to customer/account manager about their order status
- Full ownership of the maintenance of EDI order: from order to invoice
- Provides customer service to ensure customers’ needs are fulfilled, and customers are satisfied and retained
- Keeps records of customer complaints and ensures that complaints are dealt with in a timely manner respecting the process and approval flows
- Actively suggests and assists with implementing any improvements of systems and processes
- Updates CRM system to track all issues and resolutions, reports on trends and responds to inquiries from stakeholders and partners
- Follows required training to perform the job with great efficiency
- Any other duties as are within the scope, spirit and purpose of the job as requested by the line manager

**Job requirements**
- Previous experience in a customer service role within a manufacturing, logistics, or medical device environment is highly preferred
- Strong understanding of end-to-end customer service processes - not limited to call handling
- Ability to manage a wide range of customer issues independently
- High level of oral, written and interpersonal communication skills
- Takes pride in providing excellent customer service
- Able to prioritise and organise a busy workload
- Ability to remain calm and professional when dealing with customers
- Confident in dealing with individuals at all levels both internally and externally
- Strong organisational skills, leading to a methodical and structured way of working and an ownership mindset
- Proficiency in MS Office
- Positive action-oriented spirit and attitude
- Able to work well as part of a team or on own initiative

**Why Join Us?**
- This is an opportunity to make a real impact in a growing, dynamic team.
- Work in a global organisation where your voice is heard and your ownership makes a difference.
- Competitive compensation and benefits package including:

- Bonus scheme
- Income protection insurance
- Life Insurance
- Access to YuLife - a wellbeing app that **rewards you**for daily healthy activities.
- Pension
- Employee referral scheme
- Bespoke training and development opportunities
- Opportunity to buy health cash plans
- Cycle to work scheme
- Regular employee appreciation events
- 25 days holiday plus the usual bank holidays
- Medline is committed to reducing our carbon footprint, developing responsible products, supporting our employees and local communities, and promoting high ethical standards internally and among our supplier partners. Click_ _here_ _to discover what Medline is doing to make healthcare more sustainable for people and the planet._

  • Customer Service Agent

    34 minutes ago

    Warrington, United Kingdom The Portfolio Group Full time

    Portfolio are proud to be representing one of the UK's largest betting agents in search for Customer Service Agents. Due to continued success and growth they are now looking to recruit a hardworking and enthusiastic team member focusing on providing an excellent,friendly and professional service to their online platform - Sports, Casino and Games...

  • Customer Service Agent

    1 week ago

    Warrington, United Kingdom Page Personnel Full time

    Work for an Growing Market Leader.Huge Progression Opportunities.About Our ClientThis opportunity is with a well-established company in the industrial/manufacturing sector. They are a reputable medium-sized organisation committed to delivering quality services and maintaining strong relationships with their clients.Job DescriptionRespond promptly and...

  • Customer Service Agent

    2 weeks ago

    Warrington, United Kingdom Michael Page (UK) Full time

    Work for an Growing Market Leader.Huge Progression Opportunities. About Our Client This opportunity is with a well-established company in the industrial/manufacturing sector. They are a reputable medium-sized organisation committed to delivering quality services and maintaining strong relationships with their clients. Job Description Respond promptly and...

  • Customer Service Agent

    2 weeks ago

    Warrington, United Kingdom Medline Europe Full time

    Role reports to: Customer Services Manager UK & Ireland Location: Warrington/hybrid About us Medline is a leading provider of medical-surgical products and supply chain solutions, serving all points of care. Through a wide-ranging product portfolio, a robust supply chain network and modern clinical solutions, Medline helps healthcare providers (HCPs) improve...

  • Customer Support Agent

    2 weeks ago

    Warrington, United Kingdom Talos360 Full time

    Do you have experience in Customer Service role or similar, handling customer queries? Are you searching for a position with a company that has a clear passion for development? Would you like to join a company that has achieved record-breaking success? Well look no further as Talos360 is recruiting a Customer Support Agent! **Position**: Customer Support...

  • Customer Support Agent

    4 days ago

    Warrington, United Kingdom Printonline Full time

    Be among the first 25 applicants Do you have experience in a customer service role, helping clients solve problems and answer questions?Are you looking for a position with a company that's passionate about growth and development?Would you like to be part of a team at a company that's achieving record-breaking success?Talos360 is hiring a Customer Support...

  • Customer Service Agent

    2 weeks ago

    Warrington, United Kingdom Medline Europe Full time

    **Department**:Customer Services **Role reports to**:Customer Services Manager UK & Ireland **Location**:Warrington/hybrid **About us** Medline is a leading provider of medical-surgical products and supply chain solutions, serving all points of care. Through a wide-ranging product portfolio, a robust supply chain network and modern clinical solutions,...

  • Customer Support Agent

    1 week ago

    Warrington, United Kingdom Talos Full time

    OverviewDo you have experience in a customer service role, helping clients solve problems and answer questions? Are you looking for a position with a company that s passionate about growth and development? Would you like to be part of a team at a company that s achieving record-breaking success?Talos360 is hiring a Customer Support Agent!In this role, you ll...

  • Customer Care Agent

    1 week ago

    Warrington, United Kingdom The Curve Group Full time

    **Salary up to £26,000 based on experience + bonus** **Customer Care Agent** A bit about the role: An opportunity has arisen for a Customer Care Agent with experience of Collections to join our clients team. Customer Care Agents are the main point of contact for customers who may experience financial difficulties. You will handle inbound customer calls,...

  • Claims and Customer Service Agent

    1 week ago

    Warrington, United Kingdom ABL One Touch Full time

    **Claims and Customer Service Agent** **Warrington** **Salary up to 24k DOE** - Working hours are 8am - 5pm or 9am - 6pm, with 1 in 3 Saturdays._ **Do you have a passion for delivering first class customer service?** **Are you a logical thinker with the ability to follow process in a methodical manner?** **Are you able to remain calm and adapt in...