Customer Service Agent

2 days ago

Warrington, United Kingdom The Portfolio Group Full time

Portfolio are proud to be representing one of the UK's largest betting agents in search for Customer Service Agents. Due to continued success and growth they are now looking to recruit a hardworking and enthusiastic team member focusing on providing an excellent,friendly and professional service to their online platform - Sports, Casino and Games customers.

**Key Responsibilities as aCustomer Service Agent**:

- To support the Digital Customer Service management team.
- To assist customers in relation to Casino, Poker, Games, Bingo and Sports enquiries.
- To resolve all customer queries professionally in line with agreed KPI's, ensuring that any escalations are raised promptly to maintain customer satisfaction.
- Carry out administration duties as and when required. i.e. logging deposit and withdrawal calls, customer complaints and self-exclusions.
- Ensure customer account adjustments are dealt with accurately.
- Any other duties requested by the CS management team in relation to the role.

**Key Personal Characteristics and Competencies**:

- Experience in dealing with customers at all levels essential.
- Excellent customer service skills with experience of working in a fast paced environment.
- Professional telephone manner, with excellent listening skills.
- Ability to build and maintain good working relationships essential.
- Analytical approach to problem solving essential.
- Competent computer skills including MS Outlook, Word and Excel essential.
- Ability to resolve support issues to final resolution and to a significantly high standard essential.
- Flexible approach to work, with the ability to multi task.
- A knowledgeable interest in Gaming, Casino and General Sports is desirable

**969691NER4**

**INDPENO

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