1st Line Support Desk Agent

10 hours ago


Reading, United Kingdom Sanderson Full time

**1st Line Support Desk Agent / Reading (primarily wfh) / £25k-£27k**

My client are one of Europe's largest established SaaS company. They are looking to recruit a 1st Line Support Desk Agent who will be responsible for representing the Support Desk and delivering best practise with clients via the ITSM system.

Ambitious. Driven. Curious.

You will have:

- **1-2 years of experience on a service desk providing support**:

- Excellent communications skills
- Drive to deliver a client centric experience
- Ability to self-learn and improve

Nice to have:

- ITIL v3
- Service Cloud experience
- Healthcare, Retail or Construction experience

**ABOUT THE JOB**

Responsibilities include..
- Provide remote technical support to all clients across the Healthcare, Retail & Construction sectors
- Provide initial response to client tickets
- Update and managing support tickets to completion via the ITSM system
- Perform triage of clients tickets

This is a great opportunity to join a leading organisation. You will be provided with an inspirational working environment, alongside career progression opportunities and flexible working.


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