Call Centre Operative

3 days ago

Chippenham, United Kingdom Omega Resource Group Full time

Location Chippenham- Job-type Full time- Salary £25k - 26k per year- Contact - Greg Duffus - Call - Greg Reference - 100482 **Call Centre Operative** **Chippenham** **£25,000 - £26,000 (OTE £28,000)** **Permanent** **Responsibilities - Call Centre Operative**: - Take incoming calls from customers who wish to organise service, maintenance and repairs to their company vehicles - Receive calls from customers who have broken down - Organise and book service, maintenance and repairs with the appropriate suppliers - Ensure that recovery vehicles are organised promptly - Organise courtesy vehicles or make first arrangement for rental vehicles - Schedule other ancillary services as required - Keep customers and other interested parties informed of progress **Requirements - Call Centre Operative**: - Must have experience in a Customer Service role, where a high volume of customer enquiries are dealt with - Professional and confident telephone manner dealing with both internal and external calls - Must be adept in the use of various PC packages with the ability to pick up new software quickly - Able to work Mon - Fri on a rotating shift basis with shifts from 7am at the earliest and ending at 7pm on the latest rotation **Benefits - Call Centre Operative**: - Annual Company Bonus (up to £5,000) - Matched pension to 5% - Death in Service - 4 x salary - 25 days annual holiday entitlement + Birthday + Bank Holidays - Salary Exchange - Holiday purchase scheme (up to 3 days) - Salary Exchange - Car Scheme - Private Health cover for employees >10 years’ service - Health Cash Plan (Medicash) - Employee Referral Scheme (£1,000 on successful recruitment) - Permanent Health Insurance - Company sick pay - Free Breakdown cover (eligible employees - service related) - Free tea, coffee (when we’re in the office) - Free parking - Free fresh fruit (when we’re in the office) - On-site Massages & Yoga (when we’re in the office) - Discounted gym memberships - Access to flu vaccinations - Mental Health First Aiders / Mental Health Employee Champions - Free eye examinations Omega Resource Group is acting as an Employment Agency in relation to this vacancy.

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