Prescription and Data Administrator
1 week ago
Hathaway Medical Centre is looking to welcome an enthusiastic, compassionate and highly motivated Call Prescription/Data Administrator to join our friendly team.
This vital role involves providing outstanding administrative services, whilst working under pressure in a busy environment. We are looking for applicants with a flexible, proactive and adaptable approach with a focus on patient care.
This is a permanent position and we are looking for applicants with availability to cover annual leave and sickness on a flexible basis. The position is 35.5 hours over 5 days per week, with shifts between the hours of 08:00-18:00.
Key responsibilities of this role include:
- Ensure patient records are accurate and up to date.
- Provide excellent customer support to patients and professionals.
- Handle sensitive information with confidentiality and professionalism.
- Handling prescription queries over the phone and face-to-face from patients, their family and carers, district nurses, pharmacies, and hospitals.
- Updating repeat medication list from clinic letters or discharge summaries from hospitals.
- Check when patient’s medication is due to be reviewed and align review dates/booking in medication reviews if appropriate.
Data Administrator Duties:
- Perform general clerical duties, such as filing, completing clerical and administrative work, including scanning, and indexing of all letters and documents.
- Process SARS and insurance queries.
- Assist with general queries from the public.
- Calling patients and professionals such as hospitals, care homes, pharmacies and other third parties to gain information required.
**Skills**:
- Strong organisational skills with the ability to multi-task and prioritize workload effectively.
- Excellent interpersonal skills, with the ability to be empathetic and compassionate, with a desire to make a difference in patients' lives.
- Attention to detail for accurate data entry.
- Effective verbal and written communication skills, essential for face-to-face patient care and over the phone.
This role will involve a high degree of confidentiality, good communication skills and excellent customer service. You will need to be comfortable working in a high-pressure environment and using your own initiative.
Experience is preferred however full training will be given in all relevant areas.
Advantage:
- Experience in the NHS and/or using SystmOne
- Previously working in a GP surgery or medical centre.
- Advanced IT skills
- Prior knowledge in healthcare or a pharmacy setting is also desirable.
**Job Types**: Full-time, Part-time
Pay: £12.21 per hour
**Benefits**:
- Free parking
Schedule:
- Day shift
- Monday to Friday
- Overtime
Ability to commute/relocate:
- Chippenham SN14 6GT: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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Chippenham SN GT, United Kingdom Hathaway Medical Centre Full time £18,000 - £28,000 per yearHathaway Medical Centre is looking to welcome an enthusiastic, compassionate and highly motivated Prescription Administrator & Medical Call Handler to join our friendly team.This vital role involves providing outstanding customer service, whilst working under pressure in a busy environment. We are looking for applicants with a flexible, proactive and...
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